Experienced Collection Specialist

6 months ago

Bayan Lepas, Malaysia National Instruments Full time

Review past due accounts regarding the assigned customer portfolio, follow the standard collections process to initiate follow ups and continue contacting customers for past due receivable until payments are received.
- Run Aging reports and document all follow ups in the core system regarding status of payment on each accounts assigned.
- Work with Legal team to prepare and execute letters for delinquent customers.
- Assist in resolving allocations of unapplied customers receipts through follow up with various internal and external parties.
- Reconcile discrepancies and handle customer inquiries relating to accounting records and determine course of action.
- Making recommendations to resolve and prevent future payment delays.
- Work with Sales Coverage team, Sales Operation team, Account Receivable, and credit team to resolve billing, tax, and other issues.
- Submit regular reports on the status of unpaid accounts and any repayment progress to direct reporting manager.
- Identified and discussed issues attributing to account delinquency with management.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Manage the correct invoicing of customers, the timely receiving of payment, and ensure that collections are done according to company policies and regulations.
- Ad-hoc task when assigned.

**Requirements**:

- At least 2 - 3 years’ experience in Collections required or background in finance preferred.
- Degree in Accounting, Finance or Business related is require.
- Excel knowledge is a must, Salesforce and Oracle knowledge is a plus.
- Highly motivated with the ability to work independently and strong organizations skills with the ability to multi-task.
- Able to work in a very fast paced environment and meet deadlines.
- Excellent time management with a proven capacity to manage multiple initiatives at a time or deliver within targets, through prioritization.
- Ability to understand and be conversant in relevant legal, regulatory and compliance issues.
- Proficient in Microsoft Office Including Word, Excel, Outlook, preferred.
- Excellent written and verbal communication skills in Chinese and English.

**Why NI?
There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

**The people**: We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

**The ideas**: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

**The technology**: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.

**We are changing how we work by offering more flexibility. **NI has decided to take a hybrid approach (working both on
- and off-site) at an aggregate level. We know that different roles have different requirements, so we’re embracing a full range of options.

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