IT Support

2 weeks ago


Kuala Lumpur, Malaysia Elitez Asia Vietnam Full time

**L2 IT onsite support**
- Starting day**:Sep 1st, 2023**:

- Working location**:TSLAW Tower, No. 39, Jalan Kamuning, Pinggiran TRX; KL, Malaysia**:

- Working time**:every Monday and Tuesday 9 am to 6 pm.**

**Essential Responsibilities and Duties**
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents/service requests as per help desk procedures and allocated timelines.
- Escalates unresolved incidents/service requests within agreed timescales.
- Ensures tickets are updated at all times until issues are resolved.
- Liaises with clients, other IT support groups and 3rd party providers when necessary.
- Performs staging of PCs
- Performs IMAC (Install, Move, Add and Change)
- Conducts hardware and software maintenance and support.
- Troubleshoots and resolves PC incidents and/or VIP requests.
- Coordinates with Service Desk for hardware repair
- Assists local Server Team when server maintenance is required.
- Special events coverage/Conference support
- Connected Backup client support.
- Local network support and/or assists centralized Network team.

**Qualifications**
- Education: Bachelor’s Degree in Computer Science or other relevant fields
- At least 4 years’ related experience preferred.

**Soft Skills**
- Able to read and write in English, can communicate in oral English.
- Willingness to work flexible hours when needed.
- Good customer interface skills/interpersonal skills
- Understanding of customer satisfaction principles and practices
- Team player
- Ability to work under pressure.

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: RM400.00 - RM790.00 per day

Expected hours: No more than 16 per week

Application Deadline: 08/30/2023
Expected Start Date: 09/01/2023



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