Data Operations and Quality Analyst

7 months ago

Kuala Lumpur, Malaysia QS Quacquarelli Symonds Full time

**Title
- Data Operations & Quality Analyst**

**Location**:Kuala Lumpur, Malaysia**

**Job** **type**:Full Time, 1 year contract, Hybrid**

**Why QS?**

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other - and as a company, our values underpin these.

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

**The role**

The Data Operations & Quality Analyst is required to proactively enhance business processes that involve student data and help optimize the student lifecycle.

You will co-manage student data quality improvement processes and projects that will maximize conversion rates, operational efficiency, revenue enhancement and client satisfaction.

**Role responsibilities**:

- Deliver accurate and timely data processing, transformation, and input, including monitoring data integration flows, to enable data integrity in enquiry management and conversion activities.
- Manage a queue of data requests using internal systems (WorkEngine), and complete tasks in line with internal service level agreements (SLAs)
- Identify and resolve data quality issues in compliance with data guidelines and protocols, within the CRM, and other integrated systems.
- Responsible for data monitoring, matching and reconciliation processes as required.
- Proactively identify and implement automation in data processing to increase process efficiency, reduce errors and improve operational performance.
- Implement process improvements based on data and insights to streamline and maximize conversion rates, operational efficiency, revenue enhancement and client satisfaction.
- Ensure up-to-date metadata and related business process documentation as required.
- Participate in creating user stories, test cases and other activities to support technical enhancements in student data systems, including the CRM and other integrated systems.
- Have a good understanding of client data and mapping of data to QS systems (CRMS)
- Collaborate with Technology, BI, Client Success, Client Delivery and Student Success teams to manage data operations or data quality projects to ensure successful outcomes.
- Adhere and advocate data privacy and confidentiality in line with the company’s Data Governance policies.
- Participate in Data Governance committee activities as needed.

**Key skills and experience**:

- Preferably possess at least a Bachelor’s degree and/or above in Information Systems, Computer Science, Mathematics, Statistics, or Data Analytics.
- Advanced knowledge of Microsoft Excel is mandatory.
- Highly analytical with strong attention to detail.
- Able to take responsibility and initiative for own work
- Ensure quality of own work and able to QA team members’ work to ensure whole team delivers quality data
- Excellent critical thinking and problem-solving skills.
- Familiarity with data tools, BI software, scripting or SQL will be preferable.
- Good communication (English) and interpersonal skills, engaging and collaborative.

**So, who are we and what do we do?**

QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.

Headquartered in London, QS has over 750 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

**We take investing in our people very seriously.**

As standard you will have:

- Competitive base salary
- Access to an annual bonus scheme (for qualifying roles only)
- 20 days annual leave, plus p

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