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Dir, Sales Operations

1 month ago

Bayan Lepas, Malaysia Renesas Electronics Full time

**Company Description** Job Highlights**:

- Attractive Remuneration: Bonus + Profit Sharing
- Flexible working hour & hybrid work mode
- Fast growing company with positive working environment

**Job Summary**

Leading a team focused on operational rigor and collaborating with cross-functional stakeholders, to develop and implement effective WW sales excellence and operations frameworks that drive business outcomes and customer satisfaction. This includes providing insights and processes to improve deal velocity and attaining sales targets through simplification of business processes and driving operational clarity across organizational boundaries. The role will plan operational strategies and govern sales excellence across all customer segments and all available sales channels.

Act as a trusted adviser and business partner to Sales Leaders, while working cross-functionally with IT, Product Marketing, Corporate Marketing, Quality, Planning, Logistics and Trade Compliance. Must be comfortable with complex data sets, demonstrating in-depth business acumens and reporting and analytics skills, adept at prescribing and prioritizing technology solutions to meet business problems and comfortable presenting to VP+ stakeholders.

Collaborate with Finance, Audit controller, Marketing, IT, Regional Sales and CSR to support Business and Sales Operations matters in the areas of Controls, Compliance, Metrics, and Business Continuity Planning across financial/transactional cycles as well as Operational requirements.
- Business Controls and Compliance provides assurance to the management that business operational process and reporting controls are working in accordance with corporate audit requirements, internal control framework, and company directives, to support the company’s rapid growth strategy.
- Ensure our company adheres to legal standards and in-house policies.
- Responsible for enforcing regulations in all aspects and levels of business and providing direction on compliance policies and procedures.
- Oversee and develop business operations relating to controls and compliance to ensure compliance with legal guidelines, policies, and procedures. Evaluate the effectiveness of controls and continuously improve them.
- Liaise with internal stakeholders to develop and implement corporate compliance policies, procedures, and requirements.
- Regularly assess the efficiency of control systems and recommend effective improvements.
- Define, review, validate and process information, and then execute business processes in accordance with contracts, policies and procedures established with distributors.
- Review and understand end-to-end business processes, assess key controls, and identify deficiencies, improvement opportunities and analyze root causes.
- Monitor performance, drive corrective actions, and then facilitate the business process and system improvements.
- Develop and oversee the implementation of new processes and workflows and monitor progress and effectiveness.
- Support business continuity processes in Sales and Distribution management including Order management, escalation/cancellation, Stock Rotation/Transfer, Consignment, etc.
- Provide support in terms of data analytics, preparing output from such analytic processes to strive for process improvement and data-driven decisions.
- Support audit process in collaboration with Finance or Internal Audit teams.

**Qualifications**
- Bachelor’s degree in Business Management, Acounting/Finance.
- A minimum of 15+ years of experience in Sales and Distribution Operations, Business Operations functions or Sales Support Excellence in multinational companies.
- Ability to effectively lead crossfunctional teams across multiple organizational boundaries. Experience with managing and collaborating with international teams.
- Proven track record in leading and developing a team in a fast paced, global environment.
- Program management experience is an added advantage.
- Speaks and writes with clarity, brevity, and purpose; explains areas of expertise clearly and confidently to others; influences and engages leadership with authority and confidence.
- Shows energy and passion when presenting thoughts and ideas.
- Strong executive presentation skills, ability to explain complex analytical concepts to executives.
- Takes a situational analytical approach, strong negotiation and decision making abilities.
- High accountability, proactivity, diligence, and responsiveness. Ability to work tight deadlines with demanding senior business leaders.

Expert on various systems functionalities and business processes:

- Sales and Distribution Management
- Business Controls and Compliance
- Process oriented mindset
- Results driven individual.
- Indepth analytical and predictive skills based on data analytics.
- Strong analytical skills, able to communicate summarized results and conclusions.
- Good stakeholder and cross team management skills to bridge and collaborate on cross func