Social Media Customer Service

3 weeks ago


Puchong, Malaysia FMC Greenland Sdn Bhd Full time

KEY RESPONSIBILITIES
- Monitor social media conversations or online mentions around our client’s brand identity, products, and current events.
- Cleanse and manage data, filter them and classifying them by different themes.
- Read and analyse social media posts and comments.
- Responsible for monitoring social media sites to identify negative and sensitive content posted.
- Work shifts, and may work outside of normal business hours. These shifts may be set hours, or change from week to week.

QUALIFICATIONS
- Required skill(s): Microsoft Office and Microsoft Excel.
- Required language(s): Mandarin (mandatory due to majority are Chinese customer) and English
- Good attitude, responsible and discipline.
- Ability to work in a fast paced environment with multiple priorities/parties.
- Able to commence work immediately is an added advantage.
- Read and code data gathered from social media collection tools.
- Attention to detail and passion for accuracy is a must.
- Self-motivated, self-managed, and driven by performance.
- Organized and focused, yet with a “whatever needs done” for the organization mentality.
- Must be completely trustworthy and loyal.
- Ability to effectively multitask while keeping a positive attitude.

**Salary**: RM2,000.00 - RM3,500.00 per month

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Language**:

- Can you read and write mandarin? (preferred)



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