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Customer Services Executive

2 weeks ago


Bandar Sunway, Malaysia NNR Global Logistics (M) Sdn. Bhd. Full time

3-6 months performance bonus + yearly incentive + overseas company trip
- Attending to all incoming bookings for sea freight shipments and updating details in the system.
- Monitoring of sea freight shipments and advising customers accordingly on the ETD and ETA upon inquiry.
- Maintain proper documentation filing of all operations correspondences and reports.
- Coordinate with shipping lines to update all new buying rates and maintain on file for reference.
- Make telephone calls to customers to inform them of all details shipment update both export and import.
- Maintain proper records of customer correspondences.
- Maintain proper housekeeping in the Customer Service Department.
- Compile monthly report to Ocean Manager as directed.
- To ensure all supply of operations materials are current.
- Maintain a current profile of all and shipping schedules out of departing and disseminating same to customers regularly.
- Confers with the customer and internal departments to resolve problems.
- To performs any other duties as and when instructed by immediate superior.
- To be able to maintain a pleasant voice tone in liaising with customers in any situation.

**Salary**: RM2,600.00 - RM3,200.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

COVID-19 considerations:

- Mask provided
- Weekly Self Covid Test (Test Kits Provided)