Community Manager

3 weeks ago

Kuching, Malaysia Brandt Business Services Sdn Bhd Full time

**Membership Engagement & Retention**:

- Take ownership and manage the relationship with key accounts within the buildings you oversee.
- Meet with members to resolve issues, process member terminations, and other issues of complexity.
- Be accountable for member retention, Net Promoter Scores, and overall member satisfaction.
- Review Net Promoter Scores and member satisfaction results regularly and implement building-specific plans to improve KPIs.
- Lead building site tours for VIPs as needed.
- Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team.

**Leasing**:

- Generating new sales pipeline for office
- Market: knowing the “ins and out” of local market, inclusive of tenants-in-market, pricing and nearby competitors
- Product: knowing the “ins and outs” of physical spaces, value prop & platform
- Deal structure: ability to creatively structure deals to optimize sales outcomes and understanding how different deal structures relate to The Grounds overall business objectives and building underwritings

**Building Operations and Management**:

- Ensure quality and upkeep expectations are being adhered to and SLAs for member submitted requests are being met.
- Hold the team accountable for general operational policies and standards.
- Engage with Landlords in conjunction with the Asset Director and Real Estate to handle any building-related escalations.
- Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
- Be accountable for building-level Opex in partnership with the Building Operations team.

**Team Management**:

- Oversee and lead teams within your buildings to execute on their objectives as an individual and a team to reach business & member goals.
- Ensure teams have been trained thoroughly during the on-boarding process and have the tools necessary to succeed in their respective roles.
- Ensure your time is split appropriately between your buildings to make sure teams feel supported in their day-to-day activities.
- Support direct reports in the creation of a development plan, through ongoing tailored coaching and by meeting with them weekly in a one-on-one setting to deliver feedback.
- Support individuals to pursue meaningful growth opportunities, within the role and through promotion. Recognize positive performance as appropriate.
- Track performance of direct reports regularly and conduct performance management reviews

**Budget Setting & Expense Tracking**:

- Provide input to and set monthly, quarterly and yearly budgets Review monthly building budget and result comprehensively for optimization.

**Job requirements**:

- Bachelor's Degree graduate
- At least 4 years of co-working experience
- Customer service and sales experience required
- Project management and business operations experience required
- Experience in managing a team of more than 2 people
- Passion and understanding for entrepreneurial communities

*

**Salary**: RM3,000.00 - RM6,000.00 per month

**Benefits**:

- Free parking
- Health insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuching: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- co-working space: 4 years (required)
- sales: 1 year (required)

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