Customer Service and Communication Executive

3 weeks ago


Kuching, Malaysia SOCOE SDN BHD Full time

Position: Customer Service and Communication Executive
- Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools
- Identify and assess customer’s need to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communications
- To assist project and marketing team

**Responsibilities**:

- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer issues
- Knowing our products inside and out so that you can answer questions
- Communicating and coordination with colleagues as necessary
- Managing a team of junior customer service representatives.
- Willing to travel within Sarawak

**Benefits**:

- Opportunities for promotion

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuching: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



  • Kuching, Sarawak, Malaysia SOCOE SDN BHD Full time

    Position: Customer Service and Communication Executive Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Provide accurate, valid, and complete information by using the right methods/tools Identify and assess customer's need to achieve satisfaction Build sustainable relationships and...


  • Kuching, Malaysia CXL Executive Sdn Bhd Full time

    **Position**: Customer Service Professional (Immediate Hiring) **Intake Date**:8 March 2024** **Working Location **:Jalan Were, Kuching **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 8.00am - 5.30pm/ 12.30pm - 10.00pm **Basic Salary**: RM1,500 - RM1,800 **Allowances : RM 360- RM 900 (Skill/ Performance/ Shift/...


  • Kuching, Malaysia CXL Executive Sdn Bhd Full time

    **Position**: Customer Service Professional (Immediate Hiring) **Intake Date**:17 May 2024** **Working Location **:Jalan Were, Kuching **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 8.00am - 5.30pm/ 12.30pm - 10.00pm **Basic Salary**: RM1,500 - RM1,800 **Allowances : RM 360- RM 900 (Skill/ Performance/ Shift/...


  • Kuching, Sarawak, Malaysia AEON Credit Service (M) Berhad Full time

    Responsibilities: To achieve the monthly and yearly sales target as assigned by the management. To execute marketing activities as directed by CSU Unit Head/ management. To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.Job Requirement: Bachelor's Degree in Business...


  • Kuching, Malaysia AEON Credit Service (M) Berhad Full time

    **Responsibilities**: - To achieve the monthly and yearly sales target as assigned by the management. - To execute marketing activities as directed by CSU Unit Head/ management. - To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies. **Job Requirement**: - Bachelor's Degree in...


  • Kuching, Malaysia TANAHMAS TRAVEL AND TRADING SDN BHD Full time

    1. Customer Service. 2. Reservation for hotel and ticket. 3. Follow up on client request. 4. Data entry and invoicing **Benefits**: - Cell phone reimbursement - Opportunities for promotion - Professional development Schedule: - Monday to Friday - On call - Weekend jobs Supplemental pay types: - Performance bonus - Yearly bonus **Experience**: -...


  • Kuching, Malaysia CXL Executive Sdn Bhd Full time

    **IMMEDIATE HIRING !!** **Company : Telecommunication Provider** **Position : Customer Service, Technical Helpdesk (Mandarin Speaker)** **Basic Salary : RM 2200** **Working hours : 5 working days, 2days off, 8:00am - 10:00pm (Rotational shift hours)** **Working Location : Jalan Were, Kuching** **Start date : 13th February 2024** **Benefit**: 1....


  • Kuching, Sarawak, Malaysia CXL Executive Sdn Bhd Full time

    IMMEDIATE HIRING Company : Telecommunication ProviderPosition : Customer Service, Technical Helpdesk (Mandarin Speaker)Basic Salary : RM 2200Working hours : 5 working days, 2days off, 8:00am - 10:00pm (Rotational shift hours)Working Location : Jalan Were, KuchingStart date : 13th February 2024Benefit:Language allowance RM 300 per month2.shift allowance RM 60...


  • Kuching, Malaysia TANAHMAS TRAVEL AND TRADING SDN BHD Full time

    1. Customer Service. 2. Reservation for hotel and ticket. 3. Follow up on client request. 4. Data entry and invoicing **Benefits**: - Cell phone reimbursement - Opportunities for promotion - Professional development Schedule: - Monday to Friday - On call - Weekend jobs Supplemental pay types: - Performance bonus - Yearly bonus **Experience**: -...


  • Kuching, Malaysia Emart Full time

    **Responsibilities** manner. - Handle customer complaints and provide appropriate solutions within the time limits. - Create policies and procedures for effective customer service. - Conduct customer satisfaction surveys from time to time. - Create reports based on customer feedback on products and services. **Requirements**: - Diploma/ Bachelor’s...


  • Kuching, Sarawak, Malaysia TANAHMAS TRAVEL AND TRADING SDN BHD Full time

    1. Customer Service.Reservation for hotel and ticket.Follow up on client request.Data entry and invoicingBenefits: Cell phone reimbursement Opportunities for promotion Professional developmentSchedule: Monday to Friday On call Weekend jobsSupplemental pay types: Performance bonus Yearly bonusExperience:Customer Care Specialist: 1 year (preferred)Language:...


  • Kuching, Sarawak, Malaysia TANAHMAS TRAVEL AND TRADING SDN BHD Full time

    1. Customer Service.Reservation for hotel and ticket.Follow up on client request.Data entry and invoicingBenefits: Cell phone reimbursement Opportunities for promotion Professional developmentSchedule: Monday to Friday On call Weekend jobsSupplemental pay types: Performance bonus Yearly bonusExperience:Customer Care Specialist: 1 year (preferred)Language:...


  • Kuching, Malaysia SOCOE SDN BHD Full time

    Position : Marketing Communication Executive **Responsibilities**: - Communicating the marketing strategies and task clearly to the team (internal & external) - Being responsible to develop and execute marketing campaigns from start to finish - Putting in ideas and suggestions to the team on marketing related task - Responsible for the growth of marketing...


  • Kuching, Malaysia Braverman Full time

    Braverman is seeking a motivated and customer-focused individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and assisting them with their queries and concerns. We’re currently recruiting full-time Customer Service Team Members to cover...


  • Kuching, Malaysia Braverman Full time

    Braverman is seeking a motivated and customer-focused individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and assisting them with their queries and concerns. We’re currently recruiting full-time Customer Service Team Members to cover...


  • Kuching, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Customer Service Executive in Kuala Lumpur and Johor Bahru (Open for East Malaysians)** - **Embark on your Customer Service career with renowned international company! Take a substantial step toward a successful professional journey enriched with attractive benefits!**_ **Job Highlights**: - International BPO company. - Full-training provided (1...


  • Kuching, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Customer Service Executive** **(Mandarin Speaker) in Kuala Lumpur and Johor Bahru (Open for East Malaysians)** - **Embark on your Customer Service career with renowned international company! Take a substantial step toward a successful professional journey enriched with attractive benefits!**_ **Job Highlights**: - Multinational BPO company -...


  • Kuching, Sarawak, Malaysia Braverman Full time

    Braverman is seeking a motivated and customer-focused individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and assisting them with their queries and concerns.We're currently recruiting full-time Customer Service Team Members to cover...


  • Kuching, Sarawak, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    Customer Service Executive in Kuala Lumpur and Johor Bahru (Open for East Malaysians)- Embark on your Customer Service career with renowned international company Take a substantial step toward a successful professional journey enriched with attractive benefits_Job Highlights: International BPO company. Fulltraining provided (1 month). Salary up to RM3,500...


  • Kuching, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Customer Service Executive in Kuala Lumpur and Johor Bahru (Open for East Malaysians)** 加入知名国际公司,开启您的客户服务职业生涯!开启充实您的专业旅程,并获得丰厚福利! **职位亮点**: - 国际 BPO 公司 - 提供全面培训 (1 个月) - 薪资高达 RM3,500,福利诱人 - 往吉隆坡 /...