Customer Service and Communication Executive
3 weeks ago
Position: Customer Service and Communication Executive
- Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools
- Identify and assess customer’s need to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communications
- To assist project and marketing team
**Responsibilities**:
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer issues
- Knowing our products inside and out so that you can answer questions
- Communicating and coordination with colleagues as necessary
- Managing a team of junior customer service representatives.
- Willing to travel within Sarawak
**Benefits**:
- Opportunities for promotion
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kuching: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 2 years (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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