Customer Service Digital Marketer
6 months ago
**JOB DESCRIPTIONS**:
- Memorize all prices, product packages and services.
- Assist customers in providing recommendations for appropriate products.
- Manage sales and inquiries via WhatsApp / Social Media
- Update customers on marketing campaigns and product promotions
- Support on payment collection
- Promote and secure orders for a range of products to customers
- Maintain a good professional relationship with clients
- Always monitor social media in good condition.
- Always think of ways to increase Followers/Viewers in social media from day to day.
- Explain to the customer about the product
- Provide good after sales support
- Implement an efficient documentation and filing system for both paper and electronic records
- Assist the sales team in preparing monthly reports
- Perform other tasks as directed by superiors from time to time
- Web skills, extensive knowledge of social media platforms.
- Experience in brand marketing, copywriting, content creation, public relations and event management.
- Broadcast live on social media according to the set schedule on all online and offline platforms.
- Cooperate in every marketing program for the company to increase the company's sales.
- Skilled in solving problems; oral and written communication; and customer service.
- A keen eye for aesthetics and details.
- Good communication through Bahasa Malaysia and English
- Flexible and able to think outside the box, contributing to brainstorming sessions.
- Able to work under pressure, work methodically and meet tight deadlines.
- At least 1 year of relevant work experience in a marketing/digital marketing/retail/sales development role is preferred.
- Taking orders and entering customer data into the company's system.
**Responsibility**
- Develop and implement a Sales marketing plan and sampling strategy, including advertising and promotional activities.
- Organize and supervise advertising/communication campaigns (social media) and promotional events [Offline]
- Daily updated social media content, stories and live action [TikTok, Instagram, Facebook, Instagram, Google, Shopee etc.)
- Conduct market research and analysis to assess trends, brand awareness and competitive efforts.
- Initiate and control surveys to assess customer needs and dedication.
- Provide KPI data and reports related to Sales & Marketing.
- Work with executives to incorporate marketing needs into overall company planning and strategy.
- Monitor competitors' activities and brainstorm potential improvements or changes in marketing strategies, products or services.
- Responsible for Online/Offline Marketing Strategy including planning, organizing promotional activities to achieve
- KPI targets and executing customer order fulfilment
**Advantage**
- Intensive training will be provided
- Close monitoring will be supported
**Requirement**:
- At least 1 year of working experience in a related field is required
- Specialization in Sales / Marketing / Promoters / Customer Service / Telemarketing / Offline / Online Sales is an added advantage
- Fresh graduates are welcome to apply.
- Have good communication and interpersonal skills / Energetic
- Able to reach targets
- Able to work independently and meet deadlines
- Can work in a fast-paced environmentJob Types: Full-time, Fresh graduate
**Salary**: RM1,500.00 - RM1,800.00 per month
**Benefits**:
- Cell phone company
- Opportunities for promotion
- Professional development
Schedule:
- 1PM to 10PM
- TUESDAY to SUNDAY
Supplemental pay types:
- Attendance bonus
- Kpi bonus
- Performance bonus
- Commission pay
**Language**:
- English (preferred)
- Bahasa (preferred)
**-**Chinese (Bonus)
- _______________________________________________
**PENERANGAN PEKERJAAN**:
- Menghafal semua harga, pakej produk dan servis.
- Membantu customer dalam memberikan saranan bagi produk yang bersesuaian.
- Mengurus jualan dan pertanyaan melalui WhatsApp / Media Sosial
- Kemas kini pelanggan tentang kempen pemasaran dan promosi produk
- Sokongan pada kutipan pembayaran
- Mempromosikan dan menjamin pesanan untuk rangkaian produk kepada pelanggan
- Mengekalkan hubungan profesional yang baik dengan pelanggan
- Sentiasa memantau media sosial di dalam keadaan yang baik.
- Sentiasa berfikir cara untuk meningkatkan Follower/Viewer di dalam media sosial dari hari ke hari.
- Menerangkan kepada pelanggan berkenaan produk
- Menyediakan sokongan selepas jualan yang baik
- Menjalankan sistem dokumentasi dan pemfailan yang cekap untuk kedua-dua rekod kertas dan elektronik
- Membantu pasukan jualan dalam menyediakan laporan bulanan
- Melaksanakan tugas-tugas lain yang diarahkan oleh atasan dari semasa ke semasa
- Kemahiran web, pengetahuan luas tentang platform media sosial.
- Pengalaman dalam pemasaran jenama, copywriting, penciptaan kandungan, perhubungan awam dan pengurusan acara.
- Siaran langsung di media sosial mengikut jadual yang ditetapkan di semua platform online dan offline.
- Memberi kerjasama dalam setiap program
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