Provisioning Data Mgt Specialist
2 weeks ago
About the Role
In line with Division objectives and under instructions/control of management, to plan, co-ordinate and supervise the management of all customers, products & services activation administrative and technical data in a timely and accurate manner in accordance with defined guidelines and service levels.
- What to expect:
- Co-ordinate and supervise the activation of customers, products and services in accordance with defined delivery schedules, guidelines and procedures.- Liaise with internal and external data providers and customers in accordance with agreed parameters and timescales.- Control and approve customer requests for products and services access and activation acting as center of expertise regarding business rules and tools.- Act as the point of escalation for complex technical customer problems, providing technical advice and support to other team members.- Participate in the development and enhancement of tools and solutions for supporting the E2E customer/service data management and activation processes for existing and future products and services, defining requirements as necessary.- Support product management in order to keep SWIFT's products and services aligned with the customer needs and SWIFT's own operational capabilities and tool-set.- Ensure customer satisfaction by providing corrective and preventive maintenance to processes, procedures, tools and by identifying/maintaining requirements and service level agreement with internal functions/external partners.- Coordinate day to day operational responsibility regarding work allocation, quality checking and follow-up for one or more junior specialists. May be consulted on people management issues.- Develop and maintain relationships with designated customers, understanding the customers' requirements and configuration environment.- Build expert knowledge in own functional area, liaising with peers inside SWIFT to keep abreast of the best practices and latest technological and process developments.- Plan, deliver and implement medium to large projects in own area of expertise. Projects may involve input from other specialists from own or other division.
What will make you successful:
- 3 year degree or University degree in Computer Science, Electronics, Information Systems or related field. Or equivalent work experience.- Minimum 5-8 years of relevant experience in a multinational environment, of which 3 years within a SWIFT customer facing department and with project management experience. If applicable some experience in managing a small group of people.
You may like to know the team better by knowing the people in the team. ReviewLinkedIn profile of the people on the list below:
Sophie Badiano, Hiring Manager
Pavitra RK
, Senior Talent Acquisition Specialist APAC (Recruitment Partner)
What we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of_
- age, background, culture, colour, disability, gender, nationality, race, religion_
- , or veteran/military status._
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