Ho Contract

**Scope of Position**

To lead the team & Be a focal point to ensure that the planning & operations team successfully deliver on all MRO & New A/C projects; also to ensure adequate coordination with various departments that affect the delivery of MRO services to the customer. To review the signed offer/contract at the beginning & monitor the cost, schedule & quality of all projects and take actions and initiatives to ensure the smooth execution of all MRO services and contracts. To lead the team of CSM (Customer Support Manager) / front office regarding support & service activities. Ensure Customer satisfaction while ensuring Airbus Malaysia financial result

**Key Responsibilities**
- To be the manager of the Contract & Customer Support department for all request on new MRO projects, deployment, or any support & services in the region.
- To review the signed contract/offer for the respective projects under his/her responsibilities & to ensure that this process been followed by the P&P team.
- Ensuring all projects are executed “on-time” and “on-cost
- To be CSM/Front office to the customer & to be the focal point for the new customer / prospect for support & services in the region.
- As a CSM, it is his/her duty to perform annual customer visit/review on the performance & customer’s top issue in order to ensure customer’s satisfaction is good & valid.
- To ensure that contract Manager team will coordinate with all stakeholder from each department for work completion of task & projects in order to ensure the project efficiency & a/c completion successfully carried out
- To ensure that there’s built up database for man hour’s productivity and efficiency, and manpower planning for on-going and forecasted maintenance work by the team member.
- To ensure that the work package completely close under his/her responsibilities with accurate information and monitoring the man hours for efficiency in order to invoice successfully on time & on cost.
- To ensure that the resources requirement study and perform man hours compilation to assist for providing man hours costing for potential check.
- To maintain close communication & cooperation with Head of Maintenance & his team in ensuring smooth implementation of planned work and target and to ensure issues are resolved accordingly.

**Background & Skills**
- Min Experience: 5-7 years of experiences in contract manager and customer support area. Experience in Aviation Industry, Helicopters preferred.

**Others Qualification/Skills**
- Sound planning skills and knowledge. Good inter personal skills with internal staff and customers and vendors
- A good working knowledge of Microsoft Office, including Word, Excel, Power point & Project, SAP.
- Ability to work with all levels of employees in a multi-cultural and international setting
- Strong communication skills and good command of written and spoken English
- Good Knowledge on Aeronautics and MRO (part 145 regulation)
- Good knowledge on Airbus helicopter Product ( Aircraft and Services)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Helicopters Malaysia SDN. BHD.

**Employment Type**:
Permanent**Experience Level**:
Professional

**Job Family**:
Sales, Marketing & Commercial Contracts

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.