See more Collapse

Social Media Moderator

2 months ago


Bandar Sunway, Malaysia Eve (M) Solution Full time

Reviewing, moderating, and managing user-generated content, profiles, and banned users across various platforms and social networking sites.
- Producing reports on moderation statistics and insights for the Social Media team, as well as gathering customer feedback for product and service enhancement.
- Monitoring industry and company information to anticipate potential issues, as well as compiling data for reporting purposes related to customer satisfaction, complaints, and inquiries.
- Performing User Acceptance Testing (UAT) on in-house products and maintaining quality control during UAT.
- Preparing user tutorials, FAQs, and comprehensive Product Requirement Documents (PRDs) based on technical specifications and business requirements.
- Collaborating with product teams to provide input into product changes and manage external expectations, collaborating closely with project managers.
- Coordinating project plans, resources, and timelines for on-time delivery, as well as developing and maintaining standard operating procedures.
- Forecasting and budgeting for customer service and tracking actual performance against the budget.
- Managing schedules of team members according to customer demand and identifying and removing obstacles to delivering consistent high levels of service.
- Displaying particular qualities: Being a team player, task-oriented, possessing good communication and customer service skills, being independent, adaptable, maintaining a positive "Can Do" attitude, and a cheerful personality.

**; Requirements**:
- Bachelor's degree in an IT-related field is recommended.
- 3-4 years of experience in operations, project management or coordination is preferred.
- Strong communication skills (both written and verbal in Mandarin).
- Optimistic, patient, attentive and responsible nature.
- Good communication and interpersonal skills.
- Proactive problem-solving and decision-making abilities.
- Ability to work well within a team environment.
- Multitasking capabilities with flexibility for tight deadlines and extended hours.
- Independence with a proactive approach to handling diverse responsibilities.


We have other current jobs related to this field that you can find below


  • Bandar Sunway, Malaysia Eve (M) Solution Full time

    Reviewing, moderating, and managing user-generated content, profiles, and banned users across various platforms and social networking sites. Producing reports on moderation statistics and insights for the Social Media team, as well as gathering customer feedback for product and service enhancement. Monitoring industry and company information to anticipate...


  • Bandar Sunway, Malaysia RAINBLOOM MUSIC SDN BHD Full time

    1. Basic Internet marketing, understanding the origin of this major is to design works that can directly benefit marketing, promotion, services and content over social media. 2. Scheduling social media posts on company websites and social platforms. 3. Interacting with customers and dealing with customers’ enquiries 4. Developing new social media...

  • Content Creator

    4 weeks ago


    Bandar Sunway, Malaysia Nana Mahazan International Sdn Bhd Full time

    **Content Creator and Social Media Manager Job Description**: - Develop and implement a comprehensive content strategy across various social media platforms. - Create engaging, high-quality, and shareable content (including text, images, videos, and graphics) that aligns with the brand's voice and target audience. - Stay up-to-date with industry trends,...

  • Customer Service

    3 weeks ago


    Bandar Sunway, Malaysia JP Caliber Sdn Bhd Full time

    **Responsibilities**: - Review and moderate all user-generated content and user profiles (either pre-, post - or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required. - Manage the banned user process, and track and remove previously banned users - Maintain the Moderation Guidelines...


  • Bandar Sunway, Malaysia Agensi Pekerjaan 3S Talent Search Sdn Bhd Full time

    **Responsibilities** - Review and moderate all user-generated content and user profiles (either pre-, post - or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required. - Manage the banned user process, and track and remove previously banned users - Maintain the Moderation Guidelines...

  • Video Content Creator

    2 weeks ago


    Bandar Utama, Malaysia REV Media Group Full time

    **Company Overview** **REV Media Group** **is Malaysia's leading digital media group and the digital arm of **Media Prima Berhad**, the country's largest integrated media company. With core expertise in platform strategy, content creation, design, and technical development, REV Media Group plays a pivotal role in managing and expanding Media Prima Berhad's...


  • Bandar Sunway, Malaysia Glamedge Sdn Bhd Full time

    Job rotation between customer service, stylist consultant and marketing. - Assisting manager to plan an execute marketing campaign like photoshoot. - Plan and execute social media marketing campaigns. - Assist in managing company profiles across various platforms like RED, Tiktok, Instagram, Facebook. - Familiar with Ms Word, Excel and Power Point. - Editing...


  • Bandar Utama, Malaysia HEBE BEAUTY Full time

    Come out with social media campaigns and manage social media accounts such as TikTok, Instagram, Facebook, XiaoHongShu and other related social media accounts. Managing the company's social media channels and website, including creating and scheduling engaging, relevant, and creative content, responding to comments, and engaging with followers. Monitor,...


  • Bandar Utama, Malaysia EPS Ventures Sdn Bhd Full time

    **Job Overview** Are you a social media addict who cannot go a day without scrolling through your feeds? Do you love creating engaging content that drives conversation and excitement? If so, we are looking for you! **Key Responsibilities** 1. Create, curate, and publish engaging social media content that aligns with our brand voice and messaging. 2....

  • Social Media Intern

    1 month ago


    Bandar Utama, Malaysia HEBE BEAUTY Full time

    Update and maintain the website and social media. - Assist in managing company social media platform (eg: Facebook, Instagram, Tiktok etc). - Brainstorm and contribute ideas while social media postings and campaigns. - Assist in creating creative content for Social Media platforms such as, video/photo shooting and editing, content ideation,...


  • Bandar Menjalara, Malaysia Dayang Cendana Ventures Sdn Bhd Full time

    Social Media Assistant **JOB DESCRIPTION** - Design social media posters - Assist in monitoring clients’ social media accounts, creating content and responding to messages - Contributing ideas to marketing campaigns - Writing marketing and website text (copywriting) - Assisting with promotional activities - Helping to organize market research. - Compiling...

  • Social Media Intern

    2 weeks ago


    Bandar Utama, Malaysia HEBE BEAUTY Full time

    Update and maintain the website and social media. Assist in managing company social media platform (eg: Facebook, Instagram, Tiktok etc). Brainstorm and contribute ideas while social media postings and campaigns. Assist in creating creative content for Social Media platforms such as, video/photo shooting and editing, content ideation, copywriting.Job...


  • Bandar Kinrara, Malaysia Dreamscape Enterprise Sdn Bhd Full time

    **About us** Dreamscaped established since 2018, almost 5 years in clothing industry. We built 3 successful brands in less than 5 years. We aim to serve the entire lifestyle of consumers through a variety of categories and styles with innovative technologies. **About you** Join me if you think you wanted to explore the power of designing that could...


  • Bandar Baru Sri Petaling, Malaysia VB Advisory Sdn Bhd Full time

    We are seeking a talented and creative Social Media Executive to join our team. As a Social Media Executive, you will be responsible for managing our presence on various social media platforms, developing engaging content, and driving audience engagement and growth. You will play a key role in shaping our brand identity and fostering meaningful connections...


  • Bandar Baru Sri Petaling, Malaysia VB Advisory Sdn Bhd Full time

    We are seeking a talented and creative Social Media Executive to join our team. As a Multimedia Designer, you will be responsible for producing visually engaging and interactive multimedia content that effectively communicates our brand message and enhances user experiences. You will work closely with cross-functional teams to design and develop multimedia...


  • Bandar Sunway, Malaysia Bandar Sunway Full time

    Job Vacancy: 1. Tireman Working Hours: Monday - Saturday (9AM - 7PM) 2. Social Media Content Creator - KWSP, Perkeso - Cuti Tahunan - Bonus Tahunan - Annual Dinner - Medical Benefit - Staff Purchase Extra Discount - Makanan Tengah hari : F.O.C - Hostel : Available Address: 11, Jalan PJS 11/7, Bandar Sunway, 46150 Petaling Jaya, Selangor CALL /...


  • Bandar Kinrara, Malaysia Dreamscape Enterprise Sdn Bhd Full time

    **About us** Dreamscaped established since 2018, almost 5 years in clothing industry. We built 3 successful brands in less than 5 years. We aim to serve the entire lifestyle of consumers through a variety of categories and styles with innovative technologies. **About you** Join me if you think you wanted to know how we built new brands from scratch and...


  • Bandar Baru Sri Petaling, Malaysia Lemonfridge Sdn Bhd Full time

    Job Summary:Lemonfridge Sdn Bhd is an expansion from Lemonfridge Studio Pte Ltd, headquartered in Conduct brand studies to enhance brand awareness Develop guidelines for graphic designers and production teams Create monthly social media plans and calendars for engaging content Manage multiple social media accounts, including regular posting Monitor and...


  • Bandar Utama, Malaysia HEBE BEAUTY Full time

    Come out with social media campaigns and manage social media accounts such as TikTok, Instagram, Facebook, XiaoHongShu and other related social media accounts. - Managing the company's social media channels and website, including creating and scheduling engaging, relevant, and creative content, responding to comments, and engaging with followers. - Monitor,...


  • Bandar Sunway, Malaysia Bandar Sunway Full time

    Job Vacancy: Social Media Content Creator (Facebook, Instagram, Tiktok) Working Hours: Monday - Saturday (10AM - 7PM) - KWSP, Perkeso - Cuti Tahunan - Bonus Tahunan - Komisen - Makanan Tengah hari : F.O.C - Hostel : Available Lokasi: 11, Jalan PJS 11/7, Bandar Sunway, 46150 Petaling Jaya CALL / Whatsapp Contact number: **Job Details** **JOB INFO &...