Care Account Specialist

3 weeks ago


Kuala Lumpur, Malaysia Intellect Full time

We are looking for a senior clinical or counselling psychologist with managerial and clinical supervision experiences. In this role, you will be setting up and managing Intellect’s clinical operations across our APAC markets that are customised for enterprise clients. This involves hiring and supervising clinical and counselling psychologists who can provide virtual and in-person sessions on the client’s premises or at an off-site clinic location. This role is client-facing and you will be the first point of contact for the enterprise client. You will be responsible for planning and deploying clinical staff to provide care services, including individual and group therapy sessions, critical incident stress management (CISM) and mental health/wellness related training sessions.

You have a strong grounding in evidence-based psychological therapies, with a particular focus on trauma-focused interventions, as well as CISM. You are passionate about destigmatizing mental health, and you adhere to the highest ethical and professional best practice standards. You have the necessary membership/ licensing to practice in your country as a Clinical/ Counselling Psychologist.

You are responsible for the analysis and reporting of clinical data from the clinical sessions conducted for the enterprise client, and you will translate these into actionable recommendations and insights. Overall, your duty is to ensure the quality of clinical services are meeting the highest ethical and practiscing standards.

You will be closely working with your Care Account Operations colleagues in planning and implementing operational processes.
- Monthly reporting of clinical data, insights and recommendations.
- Assisting the hiring team in onboarding and training clinical and counselling staff for onsite clinical services
- Overseeing the implementation of operational processes to meet client’s demands for an effective clinical care solution, including crisis helpline, roster management for onsite / virtual care
- Clinical supervision of site-specific clinical staff
- Reviewing and refining clinical Service Level Agreements (SLAs)
- Collaboration with enterprise client on delivering Learning & Development content to client’s workforce
- Collaboration with internal commercial, clinical and strategy teams for alignment with commercial demand, internal policies and processes.
- Continuously refine and improve our clinical and operational processes

**Requirements**:

- Masters in Clinical Psychology or Counseling Psychology, or Doctorate in Clinical Psychology (D.Clin.Psy.)
- Minimum of 3 years of experience in providing clinical supervision
- Training and experience in delivering evidence-based trauma-focused psychological therapies
- Training and experience in delivering Critical Incident Stress Management (CSIM)
- Experience managing remote teams across multiple locations

**Benefits**
- Work in a diverse environment with people from over 10 countries
- A generous leave policy
- Work flexibility
- Medical coverage
- Annual Wage Supplement (Bonus)
- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
- Birthday Leave (1 day)
- Holidays off
- Quarterly mental health day off
- Mental health benefits (Premium access to our app)
- Work-life balance and employee wellness
- Regular social events where we have non work-related fun



  • Kuala Lumpur, Malaysia Ohana Specialist Hospital Full time

    **Ohana Specialist Hospital** Vacancy Area: 1. Inpatient/ Ward 2. Outpatient/ Specialist Clinic 3. Emergency 4. Operation Theatre 5. Critical Care 6. Midwifery 7. Radio Imaging Duties & Responsibilities: 1. Adheres to all policies and procedures, Nursing Standard and Code of Ethics. 2. Demonstrate knowledge of principles, method, and technique of...


  • Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Kuala Lumpur, Malaysia Ohana Specialist Hospital Full time

    **Ohana Specialist Hospital** Vacancy Area: 1. Inpatient/ Ward 2. Outpatient/ Specialist Clinic 3. Emergency 4. Operation Theatre 5. Critical Care 6. Midwifery 7. Radio Imaging Duties & Responsibilities: 1. Adheres to all policies and procedures, Nursing Standard and Code of Ethics. 2. Demonstrate knowledge of principles, method, and technique of...

  • Staff Nurse

    4 weeks ago


    Kuala Lumpur, Malaysia Ohana Specialist Hospital Full time

    **Ohana Specialist Hospital Vacancy** Area: 1. Inpatient/ Ward 2. Outpatient/ Specialist Clinic 3. Emergency 4. Operation Theatre 5. Critical Care 6. Midwifery 7. Radio Imaging Duties & Responsibilities: 1. Adheres to all policies and procedures, Nursing Standard and Code of Ethics. 2. Demonstrate knowledge of principles, method, and technique of...


  • Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Kuala Lumpur, Malaysia Prometric Full time

    **DUTIES & RESPONSIBILITIES**: - Interface between customers, clients and test centers in a professional and efficient manner. - Work closely with the client services team to proactively improve on client related escalations. - Maintain a high degree of quality and accuracy in complete tasks. **KNOWLEDGE, SKILLS & ABILITIES REQUIRED**: - 1-2 years of...


  • Kuala Lumpur, Malaysia Kofax Full time

    Job Purpose We are looking for a dynamic AR/AP Specialist to perform dual functions which include communicating with customers via telephone and/or email to monitor the collection of funds owed to company as well as processing payments in accordance with the Company’s Policy & Procedures. The ideal candidate is an expert in accounting principles,...

  • Accounting Specialist

    6 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    Job PurposeWe are looking for a dynamic AR/AP Specialist to perform dual functions which include communicating with customers via telephone and/or email to monitor the collection of funds owed to company as well as processing payments in accordance with the Company's Policy & Procedures. The ideal candidate is an expert in accounting principles, accuracy,...


  • Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Kuala Lumpur, Malaysia Veeam Software Full time

    Veeam is looking for an experienced and enthusiastic Accounts Payable Specialist to join their growing team due to their rapid growth and expansion. This exciting full-time opportunity allows you to work with a fantastic team. **Responsibilities** - Verifying the accuracy of invoices and other accounting documents or records. - Update and maintain...


  • Kuala Lumpur, Malaysia Brandt Business Services Sdn. Bhd. Full time

    **Responsibilities**: - Address customer inquiries, concerns, and complaints in a professional and timely manner. - Troubleshoot and resolve customer issues effectively, ensuring high levels of customer satisfaction. - Maintain accurate and detailed records of customer interactions and transactions. - Collaborate with internal teams to escalate and resolve...


  • Kuala Lumpur, Malaysia Ria Full time

    The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria’s and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...


  • Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

    _**Singapore Bank in Malaysia looking for Customer Care Executive**_ - Support Singapore customers - Ensures highest standard of service delivery on personalised phone services to our customers. - Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services. - Determine the needs of the...

  • Consumer Care

    4 weeks ago


    Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time

    **Consumer Care / Key Account Executive** **Working location : Old Klang Road, KL** **Salary range : RM2,500-RM3,500** **Working Hours : 9am - 6pm; Monday - Friday** - To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers. - To ensure the...


  • Kuala Lumpur, Malaysia Novotech Asia Full time

    **Brief Position Description**: The Clinical Contracts Specialist (CC Specialist)/ Senior Clinical Contracts Specialist (SCC Specialist) is responsible for the timely development of investigator grants and Clinical Trial Agreement templates during the start-up stage of a Clinical Trial. The CC Specialist/ SCC Specialist will work closely with Project...

  • Accounts Executive

    6 days ago


    Kuala Lumpur, Malaysia Encia Dental Specialist Sdn. Bhd. Full time

    **Primary Role and Responsibilities**: - To handle daily accounting data entries, e.g. Accounts Payable, Accounts Receivables, routine Journal Entries and any other accounting-related matters in a timely manner and comply to accounting standards. - Timely, accurate and completeness of accounting and recording of fixed assets register. - Assists Senior...


  • Kuala Lumpur, Malaysia GienTech Full time

    **Job Type** Onsite full-time job **Area** Global Internet/ IT **Office Location** MID VALLEY, Kuala Lumpur, Malaysia **Working Days** 5 working days and 2 off days per week **Working Times** Rotational Shift (Weekend & Night Shift) **Benefits** Annual Leaves| Group Term Life & TPD| EPF | Critical Illness | Professional Supports **Responsibilities** -...


  • Kuala Lumpur, Malaysia Mindpec Solutions Full time

    **The Opportunity: Customer Service Executive for Mandarin or Cantonese Speaker Only** As a Customer Service Executive, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. **What's in it for you?** - **Passionate Team Environment**: Join a...


  • Kuala Lumpur, Malaysia Recruitment Room Full time

    **Finance & Accounts Specialist** **Location: Kuala Lumpur, Malaysia** **L 2 : 2.6K - 4.9K** **JL 3 : 4K - 6K** **JL 4 : 6K - 7.5K** **Job Overview**: **Responsibilities**: - **Financial Planning and Analysis**: - Develop and implement financial planning strategies to support business objectives. - Conduct financial analysis, forecasting, and budgeting...