Helpdesk Analyst
5 months ago
Responding to client support queries.
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software and hardware.
- Running software diagnostic tools and physically inspecting hardware systems.
Pay: Up to RM3,500.00 per month
Schedule:
- Monday to Friday
-
IT Helpdesk Support Analyst
7 months ago
Johor Bahru, Malaysia ITCAN Pte Ltd Full timeProvide First Call Resolution (FCR) technical support - Troubleshoot and investigate cause of user’s problem - Update work information with all troubleshooting steps used in the ticketing system - Set Incident to “Resolved” if User’s problem has been solved - Reassign ticket if agent is unable to resolve ticket - **Work location: Singapore** **Job...