Helpdesk Analyst

5 months ago


Johor Bahru, Malaysia MINDE Group Full time

Responding to client support queries.
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software and hardware.
- Running software diagnostic tools and physically inspecting hardware systems.

Pay: Up to RM3,500.00 per month

Schedule:

- Monday to Friday



  • Johor Bahru, Malaysia ITCAN Pte Ltd Full time

    Provide First Call Resolution (FCR) technical support - Troubleshoot and investigate cause of user’s problem - Update work information with all troubleshooting steps used in the ticketing system - Set Incident to “Resolved” if User’s problem has been solved - Reassign ticket if agent is unable to resolve ticket - **Work location: Singapore** **Job...