IT Helpdesk Support Analyst

Job Responsibilities: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

i. To receive and log all issues reported from end user with regards to Hospital Information System in the helpdesk system. iv. To escalate unresolved issues at the helpdesk level to the second level support team. v. To keep track of the status of all cases reported. vi. To perform Plan Preventive Maintenance. Pay: RM1,850.00 - RM3,000.00 per...

Job Title: Helpdesk ConsultantLocation: Johor BahruJob Summary:A leading IT solutions provider seeks a skilled Helpdesk Consultant to deliver comprehensive support services to clients in various industries.Key Responsibilities:Provide technical assistance to customers via phone, email, or a ticketing system.Troubleshoot hardware, software, and...

Provide technical assistance and support to users experiencing software, hardware, or network issues. - Log and track support tickets using helpdesk software, ensuring timely resolution and proper documentation. - Escalate complex problems to appropriate IT personnel or vendors for further investigation and resolution. - Educate users on software and...

**Your Roles.** - Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support - Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation, and closure**** **All you need to...

About the RoleYour primary responsibility will be to provide exceptional customer service by resolving customer issues in a timely and professional manner.Key Responsibilities:Provide first-level contact and resolve customer queriesDiagnose and resolve software issuesElevate unresolved queries to the next level of supportGuide customers through the...

Your Roles:Provide first-level contact and resolve customer issues, ensuring timely and effective resolution.Diagnose and resolve software issues, utilizing technical expertise to troubleshoot and resolve complex problems.Elevate unresolved queries to the next level of support, maintaining a seamless customer experience.Guide customers through the...

Job Title: Helpdesk ConsultantLocation: Johor BahruCompany Overview:A leading IT solutions provider that delivers comprehensive services to clients in various industries. The company focuses on offering managed IT support, consulting, and customer service, ensuring smooth operations for their clients.Job Responsibilities:Act as the first point of contact for...

Responding to client support queries. - Providing support in person, over the phone, or via remote access. - Diagnosing issues with computer software and hardware. - Running software diagnostic tools and physically inspecting hardware systems. Pay: Up to RM3,500.00 per month Schedule: - Monday to Friday

Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru - CJA **General Overview**: Functional Area: Operations (OPS) Career Stream: Operations Support (SUP) Role: Analyst Job Title: Operations Support Analyst Job Code: ANA-OPS-SUP Job Level: Level 07 Direct/Indirect Indicator: Indirect **Summary**: **Detailed...

**Company Description** **Location**: **Johor Bahru - Eco Botanic, Gelang Patah.** - **Responsibilities**:_ - To ensure the configuration of Cameras/Routers/Switches/Tablets and accessories are done within KPIs. - Ensure maintenance is carried out as per schedule without interruption to services and business. - Ensure issues are addressed and resolved...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

ARC Tier 2 is responsible for provide second level technical support to NEC’s customers. ARC Tier 2 will work closely with Team Leads & Technical Support Engineers to achieve this purpose ACR Tier 2 functions and responsibilities (not limited) - Perform 2nd level troubleshooting on desktop and basic systems/network issues. - Remote or advance EUC...

**Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...

**Duties**: - Provide 2nd and 3rd level support for Desktops/Laptops for Branches Nationwide - Perform 2nd and 3rd level support for Windows OS, MS Office, Lotus Notes, Active Directory - Perform system recovery/restoration upon system corruption or replacement of hard disk - Perform refresh program for Personal computers, laptops and printers - Keep...

**Responsibilities**: 1. Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. 2. Offering advice to end-users and customers on all in scope IT services, how to troubleshoot...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

**Job Title**: Data Analyst-VCO **Reports to**:Chief of Staff **Job Level**:10** **Location**: Johor Bahru, Malaysia **Organization**: VCO **The Company** **Purpose** PerkinElmer is seeking a talented Data Analyst to join our Value Creation Office (VCO) team. As a Data Analyst, you will play a key role in supporting the Chief of Staff and the VCO team...

**Job Summary**: The Cost Analyst is a key contributor to the financial planning and analysis team, specializing in product costing, standard cost setup, and detailed cost analysis. This role involves meticulous review of monthly job costing, stock assessments, and collaboration with various departments to prepare accurate forecasts, budgets, and cash flow...

The experience involving in software support for office or customer - The employee should be able to maintain computer systems and networks. - Follow and maintain technical Standard of Procedure to ensure efficient planning and execution - To be involve in Software Testing and Quality assurance of the company and report the management for analytical...