IT Helpdesk Support Analyst

1 week ago


Johor Bahru, Malaysia ITCAN Pte Ltd Full time

Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user’s problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to “Resolved” if User’s problem has been solved
- Reassign ticket if agent is unable to resolve ticket
- **Work location: Singapore**

**Job Types**: Permanent, Full-time

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday



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