Helpdesk Specialist

5 months ago

Johor Bahru, Malaysia MINDE Group Full time

Job description:

- Responding to client support queries.
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software, peripherals, and hardware.
- Running software diagnostic tools and physically inspecting hardware systems.
- Talking to clients through basic problem-solving processes.
- Providing basic computer training.
- Installing and upgrading hardware and software systems.
- Writing training manuals.
- Following up with clients.
- Completing support tickets.

Job requirements:

- Bachelor’s degree in computer science, information technology, or a similar field.
- 3+ years working as a help desk specialist.
- Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
- Excellent analytical and diagnostic skills.
- Advanced knowledge of help desk software and remote-access systems.
- High-level communication skills.
- Ability to troubleshoot complex hardware and software issues.
- Patience and understanding.

Pay: Up to RM3,500.00 per month

Schedule:

- Monday to Friday

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