Helpdesk Specialist

6 months ago

Johor Bahru, Malaysia MINDE Group Full time

Job description:

- Responding to client support queries.
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software, peripherals, and hardware.
- Running software diagnostic tools and physically inspecting hardware systems.
- Talking to clients through basic problem-solving processes.
- Providing basic computer training.
- Installing and upgrading hardware and software systems.
- Writing training manuals.
- Following up with clients.
- Completing support tickets.

Job requirements:

- Bachelor’s degree in computer science, information technology, or a similar field.
- 3+ years working as a help desk specialist.
- Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
- Excellent analytical and diagnostic skills.
- Advanced knowledge of help desk software and remote-access systems.
- High-level communication skills.
- Ability to troubleshoot complex hardware and software issues.
- Patience and understanding.

Pay: Up to RM3,500.00 per month

Schedule:

- Monday to Friday

  • Key Account Resolution Specialist

    1 month ago

    Johor Bahru, Johor, Malaysia Upright Talent Full time

    About Upright TalentWe are a dynamic organization seeking a highly skilled Key Account Resolution Specialist to join our team.Role OverviewThe successful candidate will be responsible for providing top-notch customer service and resolving issues in a timely and efficient manner. This role is ideal for individuals with excellent communication skills and a...

  • Customer Service Support Specialist

    3 weeks ago

    Johor Bahru, Johor, Malaysia Upright Talent Full time

    At Upright Talent, we're committed to delivering exceptional customer experiences.We're currently seeking a skilled Customer Service Executive to join our team in Setia Indah area. The ideal candidate will have experience in customer or helpdesk support and be willing to engage with customers.About the RoleThis role is responsible for providing first-level...

  • Facilities Process Specialist

    6 months ago

    Johor, Malaysia Kuok (Singapore) Limited Full time

    **This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Johor, Malaysia.** Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations. - Management of compliance in data centre related ISO accreditation and the Information Security Management System. Prepare for building the ISO...

  • Facilities Manager

    6 months ago

    Johor Bahru, Malaysia JLL Full time

    JLL supports the Whole You, personally and professionally. JLL is a professional services and investment management company specializing in real estate. In Malaysia, Integrated Facilities Management services are provided through Appraisal Property Management Sdn Bhd (APM), a member of the JLL network. We strive to show the world’s best-known companies and...

  • Facilities Manager

    6 months ago

    Johor Bahru, Malaysia JLL Full time

    JLL supports the Whole You, personally and professionally. JLL is a professional services and investment management company specializing in real estate. In Malaysia, Integrated Facilities Management services are provided through Appraisal Property Management Sdn Bhd (APM), a member of the JLL network. We strive to show the world’s best-known companies and...