IT Service Desk

4 weeks ago


Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

**Responsibilities**:

- Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and ensuring standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
- Logged all calls reported into the incident ticketing system.
- To work closely with the Account technical and administration teams on user issues and problem resolution.
- Help to implement and improve processes and procedures within the team allowing strong service-focused deliverable.
- Maintain and accurately update customer's enquirers, problem and resolution into incident ticketing system.
- Generates management reports.
- Perform other duties as assigned.

**Job Requirements**:

- Diploma in IT/ Information System / Computer Science
- At Least 2 - 3 years or above of SERVICE DESK / DESKTOP SUPPORT experience is a **MUST**:

- Willing to work based on 24/ 7 shift rotation ( 4 - 5 working days)

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- IT support: 2 years (preferred)
- Ticketing System: 1 year (preferred)


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