IT Customer Service
6 months ago
**Responsibilities**:
- Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and ensuring standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
- Logged all calls reported into the incident ticketing system.
- To work closely with the Account technical and administration teams on user issues and problem resolution.
- Help to implement and improve processes and procedures within the team allowing strong service-focused deliverable.
- Maintain and accurately update customer's enquirers, problem and resolution into incident ticketing system.
- Generates management reports.
- Perform other duties as assigned.
**Job Requirements**:
- Diploma in IT/ Information System / Computer Science
- At Least 2 - 3 years or above of SERVICE DESK / DESKTOP SUPPORT experience is a **MUST**:
- Willing to work based on 24/ 7 shift rotation ( 4 - 5 working days)
**Job Types**: Contract, Full-time
Contract length: 24 months
**Salary**: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- IT support: 2 years (preferred)
- Ticketing System: 1 year (preferred)
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