Engine Service Specialist

2 weeks ago

Shah Alam, Malaysia Sandvik Full time

Our Company

Sandvik Mining and Rock Solutions (SMR) is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying.

We aim to revolutionize the industry through digitalization, electrification, and material development whist we conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values.

Your Mission

We are currently looking for an Engine Service Specialist in SEA.

The Engine Service Specialist is responsible for leading engine services within Sales Area South East Asia, developing capability and implement strategies to improve engine maintenance/repair/rebuild/diagnostic practices.

This role is a full-time role, based in Malaysia and travelling within the region is part of the role.

Your key responsibilities will include:
- Liaise with engine manufacturer & dealer to resolve warranty, technical and other commercial issues within stipulate time frame.- Develop and implement initiatives to enhance engine and engine related components life, reduce unplanned downtime, and control/reduce owning & operating cost for customers through extended component life.- Conduct fault diagnosis and failure analysis. Develop recovery and preventative measures to prevent future failures.- Inventory forecasting and management for engines for installed base.- Plan for strategic parts stocking for new models.- Conduct regular site audits, reviews on workshop capability and capacity related to engine repair and rebuild (engine teardown and works-scopes, implement and evaluate performance metrics)- Lead competency development for local service and maintenance teams to develop engine service expertise in the region. Conduct training for engines, arrange for OEM training, facilitate best practice sharing.- Lead warranty handlers in territories to resolve warrant cases (on all components not limited to Engine) within target timeframe, identify root cause of delayed handling and implement process improvement measures to achieve the target warranty handing days.- Develop & strengthen customer relationships to ensure positive customer experience and customer loyalty to the Sandvik brand.- Manage escalation process with internal & external stakeholders.- Support Parts Portfolio Manager as required.- Strong analytical skills with quality management experience preferred.- Able and willing to travel up to 50% of your time.

Your Profile- You hold a Diploma or bachelor's degree in Technical Discipline with minimum 10 years of hands on and leadership experience in handling Engine services.- Advanced knowledge on engine and capability of independent engine overhauling expertise is required.- Extensive working knowledge and expertise in the fundamentals of engine performance, maintenance and troubleshooting.- Proficient in handling advance engine diagnostic tools.- Those with Volvo Penta Tire 4 and Tire 5 engine work experiences would be advantageous.- Good people management skills and ability to train people.- Should have been actively involved in the service operations in a complex service set-up and multi-cultural environment.- Experienced with engine inspections format/reporting/ engine condition reporting, parts and shortages listings, materials and inventory, c-checks, shop visits, including evaluating, and proposing rectification of any abnormal conditions found during disassembly and inspection of engines.

Our culture

Our role is clear - through every action, every day, we make the shift and advance the world through engineering. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career options. Are you intrigued? Visit our

website

,

LinkedIn

or

Facebook page

to get to know us further.

How to apply

career site

- Sandvik is a global, high-tech engineering group _providing solutions_ that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in about 150 countries within continuing operations._

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