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Front Office Operations Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia V Hotel Full time
Job Description:

We are seeking a highly motivated and organized Front Office Operations Manager to join our team at V Hotel. This role will oversee and supervise the daily Front Office workflow, ensuring that high standards of service and quality are maintained.

Key Responsibilities:
  • Oversight and supervision of daily Front Office activities
  • Maintenance of high standards of service and quality
  • Anticipation and handling of guest needs and complaints
  • Assisting in supervising hotel activities as requested
  • Reviewing and analyzing workflow and standards at the Front Desk for improvements
  • Ensuring effective communication within the Front Office staff and with other departments
Requirements:
  • Certificate/Diploma in Hospitality Management or equivalent
  • At least 3 years of experience in a similar role, including 2 years as Front Office Supervisor/Guest Service Officer
  • Excellent interpersonal and communication skills (written and oral)
  • Good working knowledge of computer software applications
  • Customer-centric with strong leadership and organizational skills