Operations Leader

1 day ago

Petaling Jaya, Selangor, Malaysia TaskUs Full time

About TaskUs: As a provider of outsourced digital services and next-generation customer experience, TaskUs helps fast-growing technology companies represent, protect, and grow their brands. We leverage a cloud-based infrastructure to serve clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We started with one ridiculously good idea – to create a different breed of Business Processing Outsourcing (BPO). At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

We encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Our goal is to develop individual and team goals and implement plans to carry out objectives.

Job Description: The Director of Operations plays a key role in overseeing and directing the activities of a number of campaigns along with all Operations Managers, Team Leaders, and Staff assigned to these programs. This position involves regular interactions with company departments, campaign team leaders, and senior management.

The Director of Operations will be responsible for:

  1. Managing a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
  2. Maintaining an open line of communication between staff and senior management.
  3. Staffing operations, providing temporary coverage and training; provision of excellent client service, problem resolution, and other aspects.
  4. Developing individual and team goals and implementing plans to carry out objectives.
  5. Guiding the Operations Managers in meeting all team & individual goals.
  6. Ensuring compliance with all established policies and procedures.

Requirements:

  1. At least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.
  2. Capable of building and maintaining client relationships.
  3. Managed at least 1,000 FTEs and who has strong computer skills especially in using Google Suite applications.
  4. Proven track record of meeting and delivering targets.
  5. Excellent communication skills, both verbal and written.

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