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Customer Experience Strategist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Usobi Full time

We're seeking a Customer Experience Strategist to lead our CRM efforts at Usobi.

In this critical role, you'll maximise the efficiency of CRM software and data to improve customer experiences and performance.

You'll work closely with product, marketing, and management teams to ensure alignment of business goals.

Key responsibilities include analysing, planning, monitoring, and optimising CRM business life cycles or activities based on business goals.

Able to provide leadership and guidance, you'll foster a culture of knowledge-sharing through effective communication and documentation.

Requirements:

Must haves:

  • Degree level or above, proficient in English (verbal, written & read).
  • Minimum 2 years experience working with FastTrack CRM system.
  • Proven record of successful strategy development and implementation in improving customer experience and business performance using FastTrack CRM system.
  • Fast learner, able to transform knowledge into practical business solutions.
  • Strong analytical skills, data-driven mindset in decision making.
  • Result-oriented with strong end-to-end execution ability.

Nice to haves:

  • Preferred age range: 28-35 years old.
  • Experience in leading a team would be an advantage.
  • Proficiency in G Suite and Microsoft Office.