Manager of Retail Sales and Services

6 days ago


Shah Alam, Selangor, Malaysia PRISM+ Full time

The ideal candidate for this role will be a results-driven leader with a passion for delivering exceptional customer experiences and driving sales growth. As the Assistant Store Manager at PRISM+ Malaysia, you will oversee daily store operations, manage the retail team, and collaborate with management to achieve sales targets. If you are a talented and ambitious individual with strong communication and leadership skills, we would like to welcome you to join our dynamic team.

About the Job:
  • Daily Store Operations
  • Count, verify, and reconcile daily cash register sales
  • Greet customers with courtesy and professionalism, provide quality service, and offer product recommendations
  • Perform opening and closing procedures effectively according to store policies and procedures
  • Process and replenish merchandise to meet customer demands
Team Management:
  • Co-Lead retail team to maintain visual merchandising and cleanliness standards of the store
  • Create a positive work environment by motivating and encouraging the team to foster good relationships with one another
  • Recruit and hire new store employees
  • Responsible for training and onboarding new employees
  • Create and manage store schedules
Sales:
  • Set, monitor, and achieve/exceed retail sales targets to drive improvement in company ranking
  • Provide timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls
  • Work closely with company management to plan and implement suitable incentives and push out plans to boost sales

Requirements:

  • Bachelor's Degree in Business, Marketing, or any relevant course of studies
  • Minimum of 3 years of managerial experience in the retail industry
  • Well versed in retail store processes and systems, proficient in Excel/PowerPoint
  • Prior experience in mall landlord relations

Skills/Experience Preferred:

  • Data-driven with the ability to analyze data for stock forecasting
  • Strong communication (English/Chinese/Malay) and people skills
  • Passionate about engaging customers and providing excellent service

Benefits:

  1. Annual outpatient benefit
  2. Birthday leave
  3. Performance bonus
  4. Annual increment


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