Sales and Marketing Head

7 days ago


Shah Alam, Selangor, Malaysia DobiQueen Malaysia Full time
Role and Responsibilities

We are seeking a highly skilled Retail Manager to lead our retail teams, drive sales growth, and deliver exceptional customer service. Key responsibilities include:

Main Responsibilities
  • Drive team performance, achieve sales targets, and deliver exceptional customer service through strong leadership skills.
  • Enforce operational excellence by ensuring compliance with service quality, customer service, sales, and internal operations control standards.
  • Develop and implement strategies to improve branch performance, increase sales, and reduce expenses.
  • Manage workforce planning, identify training needs, and coach team members to achieve sales goals and store management objectives.
  • Supervise and evaluate Outlet Supervisors on branch cleanliness, sales generation, and customer satisfaction.
  • Review and ensure accurate daily/weekly/monthly reports are submitted on time.
  • Implement effective branch administration, stock control, and safety protocols.
Requirements
  • Excellent leadership skills, strong communication skills in English and Bahasa Malaysia.
  • Minimum Certificate/Diploma or above, with 2 years of retail experience.
  • Integrity, customer-friendly attitude, leadership ability, and attention to detail in task reports.


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