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Platform Operations Engineer

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia StarHub Full time

Key Responsibilities

  • You will work closely with StarHub Engineering, IS, Customer Operations Divisions, and System Integrators to provide timely resolutions to customer issues.
  • Support Customer Care (Tier 1) and Network Operations Centre (Tier 2) on customer issues by investigating root cause and providing resolutions.
  • Identify root cause of customers' issues by analyzing end-to-end traces or data of services.
  • Document operational procedures for efficient handling of customer issues or systems' faults and provisioning of services.