Financial Operations Lead

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time
ALICE - HOSPITALITY OPERATIONS PLATFORM

We empower the people that power hospitality, providing better solutions for hotel companies. Our mission is to provide actionable insights, tools, and visibility to maximize profits in a rapidly evolving industry.

Our Valued Behaviors:

  • Start with People: Building relationships, earning trust, and having fun are fundamental to hospitality.
  • Demand Integrity: Be trustworthy, ethical, and consistent, whether being watched or not.
  • Delight the Customer: Focus on customer satisfaction, not just process completion or metrics.
  • Champion Innovation: Compete through innovation, thinking big and bigger to tackle problems.
  • Make it Happen: Show up prepared, care about details, and follow through.
About This Role

In this highly critical position, you will oversee the end-to-end receivables process to ensure accurate, timely, and compliant invoicing and collections for two of our brands. You will provide direct leadership to the A/R Ops team, driving performance excellence and ensuring adherence to company policies and industry standards.

Key Responsibilities:
  • Lead and manage the A/R Ops team to achieve high levels of performance and engagement.
  • Oversee the invoicing and collections process for two brands, ensuring timely and accurate execution.
  • Provide mentorship and training to team members, fostering a culture of accountability and continuous improvement.
  • Monitor team workload and allocate resources effectively to meet deadlines and service level agreements (SLAs).
Requirements

Ideal candidate must have:

  • A proven track record of progressive experience in accounts receivable roles at recurring revenue businesses.
  • Prior experience in a supervisory or managerial capacity.
  • The ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • A commitment to continuous process improvement and operational excellence.

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