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Service Performance Enhancer

3 weeks ago

Johor Bahru, Johor, Malaysia Castlery Full time

Enhance Service Performance

We're looking for a highly motivated and customer-centric individual who can help us drive business growth through exceptional customer experiences. As a Service Performance Enhancer, you will be responsible for designing and delivering training programs that meet the evolving needs of our customers. You'll work closely with our Customer Experience Manager and CX Shared Services Team to create a positive impact on our customers.

Key Responsibilities

  • Delivery of onboarding training while developing and maintaining onboarding materials
  • Mentoring new and existing team members to improve performance and meet regularly with CX Manager to report progress
  • Work closely with key functions to identify training needs or improvements
  • Work with CX Shared Service team to develop global CX training framework, with periodic review of the training program, materials and delivery for effectiveness and relevance to existing processes, systems, products, customer needs and trends