Merchant Performance Analyst

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Group Full time

About the Role

This is an exciting opportunity to work as an Merchant Performance Analyst in our team. As a key member, you will play a critical role in monitoring and managing merchant agreements to ensure timely renewals and compliance.

Key Responsibilities:

  • Review and assess merchant performance annually, identifying opportunities for cost rationalization and performance improvements.
  • Manage EDC POS terminal applications to ensure efficient processing and timely completion.

e-Commerce Applications Management:

  • Process and manage e-Commerce applications received from various channels, ensuring accuracy and completeness.

Document Management:

  • Maintain and file all business and operational documents related to merchant acquiring, ensuring easy access and compliance.

Refund Processing:

  • Support the processing of merchant cancellations and refunds, ensuring accuracy and efficiency.

Regulatory Compliance:

  • Ensure adherence to internal policies and external regulatory requirements related to merchant acquiring and processing.

Requirements:

  • Degree in a related field or relevant experience.
  • Experience in card business or banking industry.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.


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