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Technical Assistance Professional

1 week ago


Subang Jaya, Selangor, Malaysia CTE Computer Centre Sdn Bhd Full time

CTE Computer Centre Sdn Bhd is seeking a dedicated Customer Support Executive to join our team. As a key member, you will be responsible for providing exceptional customer service and ensuring the seamless resolution of customer issues.

Main Responsibilities:
  • Respond to customer inquiries via phone and email in a timely and professional manner.
  • Resolve customer issues efficiently, utilizing your problem-solving skills.
  • Identify and escalate priority issues to the appropriate channels.
  • Deliver comprehensive training sessions for customers on our company products.
  • Assist customers in implementing our system effectively.
Required Skills and Qualifications:
  • A minimum of a high school diploma or equivalent is required.
  • Excellent verbal and written communication skills are essential.
  • Strong problem-solving skills and attention to detail are necessary.
  • Ability to work independently and as part of a team.
  • Previous experience in a customer support role or similar position is preferred.
  • Able to train and support computerized accounting systems.
  • Able to handle basic accounting and Microsoft Office.
  • Familiarity with Windows applications and networking is an advantage.
  • A valid driver's license and willingness to travel locally are required.
  • We welcome fresh graduates who are eager to learn and grow with us, offering in-house training and partial remote work options.
Benefits Package:
  • Comprehensive traveling allowance
  • Medical benefits
  • EPF, SOCSO, EIS contributions
  • Incentive schemes