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Technical Assistance Professional
1 week ago
CTE Computer Centre Sdn Bhd is seeking a dedicated Customer Support Executive to join our team. As a key member, you will be responsible for providing exceptional customer service and ensuring the seamless resolution of customer issues.
Main Responsibilities:- Respond to customer inquiries via phone and email in a timely and professional manner.
- Resolve customer issues efficiently, utilizing your problem-solving skills.
- Identify and escalate priority issues to the appropriate channels.
- Deliver comprehensive training sessions for customers on our company products.
- Assist customers in implementing our system effectively.
- A minimum of a high school diploma or equivalent is required.
- Excellent verbal and written communication skills are essential.
- Strong problem-solving skills and attention to detail are necessary.
- Ability to work independently and as part of a team.
- Previous experience in a customer support role or similar position is preferred.
- Able to train and support computerized accounting systems.
- Able to handle basic accounting and Microsoft Office.
- Familiarity with Windows applications and networking is an advantage.
- A valid driver's license and willingness to travel locally are required.
- We welcome fresh graduates who are eager to learn and grow with us, offering in-house training and partial remote work options.
- Comprehensive traveling allowance
- Medical benefits
- EPF, SOCSO, EIS contributions
- Incentive schemes