Outsourcing Governance Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time
About the Role

This is an exciting opportunity for a skilled Outsourcing Governance Specialist to join our team at Starhub Ltd. In this role, you will be responsible for ensuring effective governance and oversight of our BPO contracts.

Key Responsibilities
  • Oversight of BPO contracts, including contract renewals and amendments.
  • Management of vendor relationships, including performance monitoring and issue resolution.
  • Development and implementation of governance frameworks and processes.
Skills and Qualifications
  • 5 years of experience in outsourcing governance, including contract management and vendor relationships.
  • Demonstrated success in finance performance management and driving improvement.
  • A keen eye for process improvement and operational transformation.
  • Ability to think strategically and utilize strong creative problem-solving skills.
  • Strong communication and stakeholder engagement skills.
  • Ability to influence senior leaders and drive change.
  • Executive-level verbal and written communication, as well as strong data visualization and presentation skills.
  • Ability to operate independently and lead, motivate, and manage people to drive business outcomes.
  • Highly proficient in Microsoft Office 365, SharePoint, and Visio.


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