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Customer Relationship Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Webhelp Full time
About the Job

We are seeking a highly motivated and results-driven Customer Relationship Manager to join our team at Webhelp Federal Territory of Kuala Lumpur, Malaysia. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with existing and prospective clients.

Your primary focus will be on client management, including answering product inquiries via phone, chat, and email, generating quality leads, gathering client feedback, and providing full support to clients. You will also be responsible for sharing knowledge with colleagues, researching problems and solutions, and preparing performance reports.

Key Responsibilities:
  • Answer product inquiries via phone, chat, and email.
  • Generate quality leads.
  • Gather client feedback and provide the appropriate solution.
  • Provide full support to clients.
Requirements:
  • Minimum 1 year experience in Account Management.
  • Excellent communication skills both verbal and written in local language and English.
  • Experience with Customer Relationship Management (CRM) tools.