Operations Efficiency Specialist
4 days ago
You will be part of a young and energetic team that is passionate about delivering exceptional customer experiences. Our team consists of experienced individuals who are dedicated to making a positive impact in Southeast Asia.
Key Responsibilities- Partner with cross-functional teams to promote quality excellence and develop strategies that enhance customer satisfaction.
- Manage quality assurance initiatives across Grab Support operations, including BPO vendors, to ensure seamless delivery of services.
- Analyze data related to training and quality to provide actionable insights for continuous improvements in customer service.
- Develop and implement training programs focused on enhancing soft skills, customer handling, and overall service quality.
- 6+ years of experience in Quality Assurance and/or contact centre environment.
- Proven track record of implementing training and quality strategies that yield significant results.
- Excellent leadership and people management skills, with experience in managing cross-functional teams.
- Strong analytical and problem-solving skills, with ability to interpret data insights and develop strategic recommendations.
- Proficiency in data analysis tools, such as Power BI, and ability to communicate complex data insights effectively.
- COPC knowledge/certification is advantageous but not mandatory.
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Operational Efficiency Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Mason & Co Full timeBusiness Process Improvement SpecialistAbout Mason & CoMason & Co provides trusted information to millions of professionals in the pharmaceutical industry.Our company is well-established in the Asia-Pacific market.About the JobWe seek a seasoned professional to improve business operations through process optimisation. The successful candidate will analyse...
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Financial Operations Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia Kimberly-Clark Corporation Full timeJob SummaryFinancial Operations SpecialistWe are seeking a highly organized and detail-oriented Financial Operations Specialist to join our team. As a Financial Operations Specialist, you will be responsible for ensuring the accurate and efficient processing of financial transactions.About the RoleYou will work closely with the accounting team to ensure...
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Marketing Operations Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia DKSH Group Full timeAbout UsWe are a leading global business company, and we are seeking a Marketing Operations Specialist to join our team. The successful candidate will be responsible for managing marketing operations and developing processes to improve efficiency.Main Responsibilities:Manage marketing operations and develop processes to improve efficiencyCollaborate with...
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Energy Efficiency Specialist
1 day ago
Petaling Jaya, Selangor, Malaysia Solarvest Full timeAbout the RoleThe Energy Solutions Engineer - Mechanical at Solarvest is responsible for designing, implementing, and optimizing mechanical energy efficiency solutions with a strong focus on HVAC systems, chillers, AHU, air compressors, boilers, and Thermal Energy Storage (TES) systems.
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Operations Efficiency Manager
4 days ago
Petaling Jaya, Selangor, Malaysia MCC Label Full timeJob RequirementsJoin Our Team as a Costing Analyst at MCC LabelJob DescriptionWe are seeking a skilled Costing Analyst to join our Shared Services Centre in Malaysia. This role will involve responsible job costing, variance analysis, operational performance review, and improvements. The successful candidate will have a Bachelor's degree in Finance,...
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Operations Efficiency Manager
2 days ago
Petaling Jaya, Selangor, Malaysia Sunway Medical Centre Damansara Full timeAbout UsSunway Medical Centre Damansara is a leading healthcare provider in the region.We are seeking a highly skilled Business Office Manager to join our team.The ideal candidate will have a proven track record in leading teams, managing finances, and driving operational excellence.Responsibilities include overseeing business office operations, ensuring...
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Commercial Operations Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia Servier Portugal Full timeJob OverviewServier Malaysia is seeking a Commercial Operations Specialist to join our commercial operation department. This is an exciting opportunity to contribute to the success of our business by providing administrative support and ensuring effective operations.Key ResponsibilitiesSales SupportHandle sales enquiries and process orders efficientlyPrepare...
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Financial Operations Associate
5 days ago
Petaling Jaya, Selangor, Malaysia ZACKLIM FLAT FLOOR SPECIALIST SDN BHD Full timeBenefits and Career GrowthThis position offers opportunities for professional growth and development within ZACKLIM FLAT FLOOR SPECIALIST SDN BHD. The company prioritizes employee satisfaction and provides a supportive work environment that fosters collaboration and innovation.
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Operational Field Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Integrity Full timeAbout the RoleAt Integrity Malaysia, we are seeking a highly skilled Operational Field Specialist to join our team. As an Operational Field Specialist, you will be responsible for conducting mystery shopping services in various retail settings across Malaysia.You will observe store conditions, interact with staff, collect evidence, and write comprehensive...
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Financial Operations Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia People Profilers Full timeJob Overview:We are seeking an experienced Financial Operations Specialist to join our team at People Profilers. In this role, you will be responsible for managing various financial tasks and ensuring that our operations run smoothly.
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Efficiency and Growth Manager
5 days ago
Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full timeSovereign's Capital is Southeast Asia's leading superapp, providing various services to our customers, including food delivery, financial services, and transportation. Our purpose is to drive Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.The Group Marketplace team at Sovereign's Capital plays a vital...
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Administrative Operations Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia Private Advertiser Full timeAs a key member of the Private Advertiser team, you will play a crucial role in supporting the operations department. This is an exciting opportunity for a highly organized and detail-oriented individual to join our team as an Administrative Operations Specialist.Job Summary:We are seeking an experienced Administrative Operations Specialist to provide...
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Procurement Operations Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full timeJob DescriptionThe Procurement Operations Specialist will support procurement operations by managing purchase requisitions, processing purchase orders, and ensuring compliance with company policies. Key responsibilities include supplier coordination, data analysis, contract administration, and issue resolution to optimize procurement efficiency.Main...
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Strategic Operations Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Bjak Full timeAbout UsBjak is a forward-thinking organization, dedicated to delivering cutting-edge financial solutions to our customers. With a strong presence in Malaysia, we are well-positioned to capitalize on the growing demand for digital financial services in Southeast Asia.Position Overview:We are seeking a seasoned Strategic Operations Specialist to join our...
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Senior Budget Operations Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Sime Darby Property Full timeJob SummaryWe are seeking an experienced Senior Budget Operations Specialist to join our team at Sime Darby Property. The successful candidate will be responsible for managing all aspects of budget operations, including financial planning, analysis, and reporting.
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SAP Operations Specialist for Medical Devices
11 hours ago
Petaling Jaya, Selangor, Malaysia TIME's group Full timeAre you a seasoned professional looking for a new challenge? Look no further! We are seeking a highly skilled SAP Operations Specialist for Medical Devices to join our dynamic team at TIME's group.About the PositionIn this role, you will be responsible for processing orders, consignment fill-ups, billing, and returns, as well as handling product recalls –...
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E-commerce Operations Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Granny Doris Group Full timeWe are looking for a highly skilled E-commerce Operations Specialist to join our team at Granny Doris Group.About the RoleThe E-commerce Operations Specialist will be responsible for managing all aspects of our e-commerce website and marketplace operations.This includes product listings, website content, maintenance, and updates, as well as monitoring...
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Financial Operations Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia Gamuda Group Full timeJob Title: Financial Operations SpecialistAbout the JobThe Gamuda Group is seeking a skilled Financial Operations Specialist to join our team. In this role, you will be responsible for maintaining accurate financial records, processing transactions, and preparing reports.Main Responsibilities:Maintain and update financial accounts, ensuring accuracy in...
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Accounting Operations Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Career Horizons Full time**Job Summary**Career Horizons is seeking an experienced Accounting Operations Specialist to join our team. In this role, you will be responsible for overseeing day-to-day accounting operations, including accounts payable, accounts receivable, and general ledger.**Key Responsibilities**Oversee day-to-day accounting operationsPrepare monthly, quarterly, and...
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Operations Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Infosys Limited Full timeAbout UsInfosys Limited is a global leader in next-generation digital services and consulting. We enable clients to navigate their digital transformation.We have over four decades of experience in managing the systems and workings of global enterprises. Our experts expertly steer our clients through their digital journey.As an Operations Specialist at...