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Onboarding and Implementation Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Food Market Hub Full time
Onboarding and Training at Food Market Hub

We are seeking a highly skilled Onboarding and Training Specialist to join our team at Food Market Hub. As a key member of our Customer Experience team, you will play a vital role in ensuring the success of our clients through seamless onboarding, effective training, and successful mapping of their onboarding journey.

Key Responsibilities:
  1. Onboarding Process Management: Manage the onboarding process for new customers, ensuring a smooth and successful transition from the initial implementation phase to achieve first value and full product adoption.
  2. Training and Development: Develop and deliver training programs to empower customers with the knowledge and skills to fully utilise our system, and educate them on best practices to achieve their objectives in the shortest time possible.
  3. Cross-Functional Collaboration: Collaborate with cross-functional teams to execute strategies that drive customer satisfaction, retention, and overall success.

The ideal candidate will possess excellent communication and interpersonal skills, strong problem-solving skills, and the ability to think strategically and provide innovative solutions. They will also be tech-savvy, detail-oriented, and organised, with the capacity to manage multiple customer accounts simultaneously.