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Senior Operations Leader

7 days ago

Petaling Jaya, Selangor, Malaysia Randstad Malaysia Full time
Job Description

The ideal candidate will have a minimum of 8 years of experience in a managerial or leadership position, preferably within the Direct-Selling (MLM) industry. A proven track record in driving operational and customer service excellence is essential.

Key Responsibilities:
  • Drive strategic leadership to optimize customer and dealer experience within a dynamic MNC MLM environment.
  • Spearhead customer service and dealer management strategies to enhance satisfaction and loyalty through data-driven performance improvements.
  • Lead end-to-end operations, including order fulfillment, inventory, and logistics, ensuring compliance and driving continuous process enhancements.
  • Leverage strategic insights to identify and implement operational improvements, fostering a culture of continuous improvement and strategic alignment.