Custody Operations Supervisor
1 week ago
About the Role
">We are seeking a highly skilled and experienced professional to join our team as Manager, Custody Processing Support. The successful candidate will be responsible for managing a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards.
">The ideal candidate will have 3-5 years of experience in Global Custody client services and possess excellent project management and organizational skills to prioritize multiple tasks. They will also have the ability to manage risk, consistently demonstrate clear and concise written and verbal communication with the ability to influence stakeholders, and deliver high-quality customer service with a focus on building client relationships and achieving quality results.
">Key Responsibilities
">- Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
- Provide coaching and support to team members and serve as a point of contact for escalations
- Develop and maintain client portfolios through regular calls and face-to-face interaction, as needed
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
- Advise on and advocate the implementation of process improvement and reengineering to improve client experience
- Maintain knowledge of new market and regulatory requirements affecting client portfolios/base
- Escalate customer feedback, processing delays and errors appropriately
- Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
- Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
Requirements
">- 3-5 years of experience in Global Custody client services
- Demonstrated project management and organizational skills to prioritize multiple tasks
- Proven self-reliance and accountability and ability to manage risk
- Consistently demonstrate clear and concise written and verbal communication with the ability to influence stakeholders
- Bachelor's degree/University degree or equivalent experience
Career Opportunities
">At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact. We're committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders.
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