IT Application Analyst
3 days ago
Job Description and Accountability
- Assist in managing reported incidents, problems, system enhancements, and program fixes of IT solutions which cover the various phases of the system development lifecycle, from business requirements gathering, design, development, testing until deployment while ensuring adherence to BNM's IT policies, guidelines, and procedures.
- Perform problem root cause analysis, develop resolution steps for common problems, and recommend improvements to procedures and controls for problem preventive measures.
Key Responsibilities:
- Collaborate with IT infrastructure teams and service providers throughout the problem resolution process and monitor the problem resolution activities to ensure problems are resolved according to the service level agreement and compliance with IT standards and procedures.
- Continuously keep abreast with technology development to enable optimization of the Bank's IT infrastructure and application for the improvement of IT solutions delivery to business users.
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