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Datacenter Operations Specialist
2 months ago
About ByteDance
ByteDance is a leading technology company that aims to inspire creativity and enrich life through its innovative products and services.
Our Mission
We are committed to creating a platform that connects people from around the world and provides them with a unique and engaging experience. Our products and services are designed to help users express themselves, discover new things, and connect with others.
Our Team
The Datacenter Infrastructure Engineering team plays a critical role in supporting the company's growth by designing, building, and operating hyperscale datacenters. The team is responsible for managing the end-to-end lifecycle of server fleets, providing cloud solutions, and ensuring that infrastructure services are scalable and reliable.
Responsibilities
- Work within a ticketing system to support the server fleet.
- Be the first point of contact for break-fix technicians.
- Prioritize ticketing queues and work to resolve escalations.
- Perform power cycles, troubleshooting, and replace failed components.
- Physically assist in moving and installing equipment.
- Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
- Have a strong desire and capability to learn, grow, and develop new skills.
- Participate in an on-call rotation.
- Establish strong working relationships with various internal teams and external partners.
- Assist with inventory and asset management.
- Work with physical security and EHS teams to support site health and compliance.
Requirements
Minimum Qualifications:
- College/Technician Degree or equivalent professional experience/certification in Engineering.
- Knowledge of Linux and server hardware repairs.
- Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.
Preferred Qualifications:
- At least three years of experience supporting IT equipment or related technology.
ByteDance is committed to creating an inclusive and diverse work environment where employees are valued for their skills, experiences, and unique perspectives. We believe that our platform should reflect the many communities we reach, and we are passionate about celebrating our diverse voices.