Network Engineering Professional

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Flippa Full time
Job Description

We're looking for a highly skilled Technical Solution Engineer to join our team. As a Technical Solution Engineer, you'll be responsible for providing first-class customer service, troubleshooting complex web and networking issues, and suggesting upgrades or additional features.

You'll work closely with cross-functional teams to coordinate problem resolution, manage case status, and evaluate customer needs. This role requires a high degree of analytical and problem-solving skills, as well as organization, attention to detail, and the ability to multi-task.

The ideal candidate will have excellent communication skills, enjoy troubleshooting and problem-solving, and be proficient in the CDN/cloud industry. This is an exciting opportunity for a talented individual to make a difference in the company's growth and success.

Responsibilities

  • Provide technical support to customers via phone, email, or remote desktop sessions.
  • Analyze and troubleshoot complex technical issues related to CDNs, cloud services, and network infrastructure.
  • Collaborate with internal teams to resolve issues and implement solutions.
  • Evaluate customer needs and recommend products or services that meet their requirements.
  • Develop and maintain knowledge base articles to aid in troubleshooting and issue resolution.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3-5 years' experience in system engineering, IT support, or enterprise technical support.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in rotating shifts and adapt to changing priorities.


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