Experience Coordinator

3 days ago


Klang Municipal Council, Malaysia FedEx Group Full time
Our Mission

FedEx Group is dedicated to delivering exceptional customer experiences. We strive to build long-term relationships with our customers by providing reliable and efficient logistics solutions.

Job Description
  • Main Responsibilities:
  • Delivering outstanding customer experiences through various channels.
  • Managing customer relationships to drive loyalty and retention.
  • Processing account creation and management tasks efficiently.
  • Ensuring seamless onboarding for new customers.
  • Booking and tracking shipments accurately.
  • Responding to customer inquiries and resolving issues promptly.
  • Providing detailed quotes and accurate information to customers.
  • Addressing customer complaints professionally and effectively.
  • Collaborating with team members to resolve complex cases.
  • Identifying opportunities to enhance the customer experience.
  • Monitoring and analyzing customer interactions.
Benefits

FedEx offers a comprehensive benefits package designed to support the well-being of our employees. This includes access to training programs, career development opportunities, and a supportive work environment.



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