Digital Customer Experience Manager

4 days ago


Klang Municipal Council, Malaysia MEDICOS Full time

MEDICOS Official Store is committed to providing exceptional customer service across various sales platforms. As an E-commerce Coordinator, you'll play a crucial role in achieving this goal by engaging with customers, resolving issues, and analyzing feedback to drive continuous improvement.

Key Responsibilities
  • Respond to customer inquiries on Lazada, Shopee, and Shopify in a timely and professional manner.
  • Collaborate with the team to develop strategies that enhance customer satisfaction.
  • Supervise new and part-time employees, guiding them to deliver exceptional customer support.
  • Conduct regular analysis of customer feedback to identify areas for improvement and propose process changes.
Your Skills

To succeed in this role, you should possess:

  • A minimum of one year of experience in sales or customer service.
  • Excellent communication and interpersonal skills.
  • A proactive approach to problem-solving and issue resolution.
  • Proficiency in Microsoft Office tools.
About MEDICOS Official Store

Our company is built on a foundation of collaboration, innovation, and customer-centricity. We're dedicated to creating a workplace culture that fosters growth, creativity, and teamwork. Join us and be part of shaping the future of e-commerce



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