Customer Experience Representative

2 weeks ago


Klang Municipal Council, Malaysia FedEx Group Full time

Responsibilities:

  1. Customer Support
  2. Customer management
  3. Account Creation
  4. Basic Process Onboarding
  5. Bookings
  6. Inquiry
  7. Providing Quotes
  8. Complaint Handling
  9. Issue Resolution
  10. Case Management
  11. Service Recovery
  12. Pro-active Prevention
  13. Tracking

Education: Secondary education or equivalent

Experience: One (1) year of work experience in customer service and interaction

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's.

#J-18808-Ljbffr

  • Klang Municipal Council, Malaysia Sutherland Full time

    Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a...


  • Klang Municipal Council, Malaysia Sutherland Full time

    Sutherland, a global leader in business and digital transformation, is seeking an analytical individual to join our team as a Quality Analyst. The Quality Analyst plays a crucial role in evaluating customer transactions to ensure accurate information is provided to customers.Key ResponsibilitiesThe key focus of the Quality Analyst is to evaluate transactions...


  • Klang Municipal Council, Malaysia POKKA PTE LTD Full time

    We are looking for a highly skilled Commercial Sales Representative to join POKKA PTE LTD's General Trade Team. In this role, you will be accountable for maximizing sales, developing strategic relationships with distributors, and driving business growth through effective execution of field plans.Your primary responsibilities will include:Accountable for the...


  • Klang Municipal Council, Malaysia Great Eastern Life Full time

    Company OverviewWe are Great Eastern Life, a leading insurer with over a century of experience. Our customers are at the heart of all that we do, and we have built a legacy of trust over many generations.We value Integrity, Initiative, and Involvement in everything we do, from treating every customer relationship with honesty and transparency to delivering...


  • Klang Municipal Council, Malaysia Sunway Multicare Pharmacy Full time

    Our CompanySunway Multicare Pharmacy is a leading provider of healthcare services, committed to delivering exceptional patient care and promoting healthy lifestyles.About the TeamWe are a dynamic team of professionals dedicated to providing top-notch services to our customers. We strive to create a positive and supportive work environment that fosters growth...


  • Klang, Selangor, Malaysia Muji Malaysia Sdn Bhd Full time

    About the RoleWe are looking for a talented Customer Service Representative to join our Muji Malaysia Sdn Bhd team. As a Customer Service Representative, you will play a critical role in ensuring our customers have an exceptional shopping experience.Main Responsibilities:Provide prompt and courteous assistance to customers, addressing their queries and...


  • Klang Municipal Council, Malaysia C.H. Robinson Full time

    Senior Accounts Receivable RepresentativeJob ID: R43526Primary Location: Klang, Selangor MalaysiaWe are looking for a detailed-oriented Accounts Receivable Representative with strong teamwork and collaboration skills to join our big family. The position requires high adaptability in a business environment, decent problem-solving skills, good time management,...


  • Klang, Selangor, Malaysia SupportFinity™ Full time

    About the Role:We are seeking a Customer Service Representative to join our team at SupportFinity™. As a Customer Service Representative, you will be responsible for serving customers in-house by selling products and meeting their needs, assisting the sales team with customer requests, and preparing quotations.Key Responsibilities:Serve customers in-house...


  • Klang Municipal Council, Malaysia Talent Recruit Full time

    We are seeking a highly skilled Sales Representative Logistics Solutions to join our team at Talent Recruit. As a leading recruitment agency, we specialise in finding top talent for logistics companies like ours.Key Responsibilities:Develop and maintain strong relationships with existing customers, ensuring their needs are met and expectations...


  • Klang, Selangor, Malaysia Daythree Full time

    PLEASE kindly read the JOB DESCRIPTION carefully before clicking on apply.Job Description:Able to commit on rotational shift hours, with multiple shift working patterns on monthly basis. 9 hours shift (including 1 hour meal break). Working hours might change with prior notice.Serves customers by providing service information and resolving service...


  • Klang, Selangor, Malaysia myNews Full time

    At MyNews, we are committed to providing a great customer experience through exceptional customer service and a pleasant shopping environment.As a Customer Service Representative, you will play a vital role in delivering on this commitment.Respond to customer inquiries and resolve issues efficiently and professionally.Process customer transactions accurately...


  • Klang, Malaysia TalentPop Full time

    **About Us**: Join our energetic team as a **Customer Service Representative** and be an integral part of our fast-growing E-commerce brand! We prioritize delivering exceptional service to our customers and enhancing their online shopping journey. **Position Overview**: As a **Customer Service Representative**, you will be responsible for addressing...


  • Klang, Malaysia TalentPop Full time

    **About Us**: Join our dynamic team as a **Customer Service Representative** and be an essential part of our fast-growing E-commerce brand! We prioritize delivering exceptional service to our customers and enhancing their online shopping experience. **Position Overview**: As a **Customer Support Representative**, you'll be at the forefront of our customer...


  • Selayang Municipal Council, Malaysia Mamaway Trading (Malaysia) Sdn Bhd Full time

    Position DescriptionWe are seeking a highly skilled Sales Consultant to join our Mamaway Trading (Malaysia) Sdn Bhd team. The ideal candidate will have excellent communication and interpersonal skills, a passion for delivering exceptional customer service, and a strong desire to drive sales growth.Main ResponsibilitiesBuild Strong Relationships: Develop...


  • Kajang Municipal Council, Malaysia Sonoco Full time

    SONOCO-TRIDENTWe are a global supplier of graphics production and pre-media services to over 2,000 of the world's leading consumer brands. Our mission is to provide outstanding global services to packaged goods companies which ensure that their brand and packaging vision is seamlessly interpreted across all physical and digital media.We are global pre-media...

  • Sales Representative

    3 weeks ago


    Klang, Malaysia FR Freight Services (M) Sdn Bhd Full time

    What is expected of you as a Sales Representative? 1) Maintain or build good customer relationship with existing clients and future clients. 2) Liaise with agent/vendors for rate 3) Cooperate with customer service department on customers' shipping arrangement to ensure all shipments comply to the standard operating procedure (SOP) 4) Provide quotation to...


  • Ampang Jaya Municipal Council, Malaysia Sulzer Services Full time

    At Sulzer Services, we're seeking a highly skilled Senior Sales Representative to drive business growth in the bio-based market. This exciting role will focus on developing and penetrating this emerging sector, leveraging our company's core technologies to deliver value to customers.We're looking for someone with a strong technical understanding of bio-based...


  • Klang Municipal Council, Malaysia Talent Recruit Full time

    Talent Recruit is proud to represent a reputable logistics company that excels in shipping and logistics solutions. Our client offers a comprehensive range of services, including sea and air freight, customs brokerage, forwarding, land haulage, warehousing, and marine insurance.Job Description:Sales Representative will provide proactive support to existing...

  • Associate, Customer

    4 days ago


    Klang Municipal Council, Malaysia Great Eastern Life Full time

    Job Description - Associate, Customer & Agent Service Centre (GELM Operations-Klang) (240001OL)Job Number:240001OLDiscover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations....


  • Klang, Malaysia SSE GROUP SDN BHD Full time

    Inside Sales Representative Responsibilities: Assist the manager for daily works. Answer customers' questions. Look for stock requested by customers. Issue sales invoice to customers. Keep the stock organized. Elevate customer complaints to the manager. Inside Sales Representative Requirements: Excellent customer service skills. Friendly and...