Customer Experience Representative
4 days ago
PLEASE kindly read the JOB DESCRIPTION carefully before clicking on apply.
Job Description:
- Able to commit on rotational shift hours, with multiple shift working patterns on monthly basis. 9 hours shift (including 1 hour meal break). Working hours might change with prior notice.
- Serves customers by providing service information and resolving service problems.
- Resolves service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Liaise with back-end support to solve issues/queries/concerns.
- Candidates who are able to start on 14th April 2025.
- Minimum requirement: SPM holder.
- Position open for Malaysian Citizens only.
- Basic salary from RM2,000-RM2,200 with RM300 Individual KPI Allowance (based on attendance & performance).
- 5 working days, 2 days off (Alternate Off Days based on schedule given).
- Medical Claim up to RM60.
- EPF, SOCSO, EIS.
Great career pathway, with ample opportunities to grow in the industry. Fun workspace environment, with dedicated leaders to ensure appropriate guidance for every individual to achieve their full potential. APPLY and we'll get in touch with you as soon as possible
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