Customer Experience Director

1 day ago


Klang, Selangor, Malaysia Avery Dennison Full time

Job Description

Avery Dennison is seeking a Customer Experience Director to lead the Customer Care Cell and Technical Services Team in ASEAN. The successful candidate will enhance customers' experience and differentiate Avery Dennison from its competitors.

Responsibilities

  • Lead the CCC & Technical Services Team in handling customer complaints and support to the customers.
  • Work closely with Business Managers and Sales team to resolve customer complaints and claims.
  • Coordinate between internal and external stakeholders to ensure effective implementation of quality-related corrective actions.
  • Responsible for Regional Strategy & Projects for Process Improvement.
  • Work closely with Customer Experience team in driving Digitalization Initiatives like promoting ADportal.

Employee Development and Management

  • Train and provide development opportunities for the team; ensure annual goals are complete and communicated.
  • Monitor and evaluate team members, adjusting training as needed.
  • Attract, retain, and develop high-potential talent.
  • Act as a team role model and change agent.
  • Positively lead and influence team members to achieve individual and business goals.


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