Customer Experience Director
1 day ago
Job Description
Avery Dennison is seeking a Customer Experience Director to lead the Customer Care Cell and Technical Services Team in ASEAN. The successful candidate will enhance customers' experience and differentiate Avery Dennison from its competitors.
Responsibilities
- Lead the CCC & Technical Services Team in handling customer complaints and support to the customers.
- Work closely with Business Managers and Sales team to resolve customer complaints and claims.
- Coordinate between internal and external stakeholders to ensure effective implementation of quality-related corrective actions.
- Responsible for Regional Strategy & Projects for Process Improvement.
- Work closely with Customer Experience team in driving Digitalization Initiatives like promoting ADportal.
Employee Development and Management
- Train and provide development opportunities for the team; ensure annual goals are complete and communicated.
- Monitor and evaluate team members, adjusting training as needed.
- Attract, retain, and develop high-potential talent.
- Act as a team role model and change agent.
- Positively lead and influence team members to achieve individual and business goals.
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