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Customer Success Strategist

2 weeks ago

Batu Pahat, Johor, Malaysia GoCanvas Full time

The Customer Success Strategist position at GoCanvas is focused on keeping first year customers happy and paying by facilitating product implementation and driving adoption.

You will be responsible for setting up, training, assisting, and motivating first year customers in rolling out and adopting SiteDocs across their company, preparing them for long-term success as SiteDocs customers.

Your key initiatives include customer happiness during the implementation phase, revenue generation and renewal, and general tasks such as providing suggestions on potential ways to improve processes and procedures.

This role requires a proven customer support experience, demonstrated ability to communicate, teach, and present concepts with excellence, and expertise in using software programs.