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Service Delivery Team Manager

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Petaling Jaya, Selangor, Malaysia IKEA Full time

We believe in making sustainability a natural part of our work, actively driving and supporting social initiatives that benefit children, women, and the environment.

Job Description:
  • Team Leadership: Supervise and motivate a team of Customer Service Officers, ensuring they have the necessary skills and knowledge to deliver excellent customer service.
  • Administrative Support: Provide administrative support to the team, including preparing duty rosters, managing inventory, and coordinating logistics.
  • Information Counter Management: Manage the Information Counter, assisting customers with enquiries and providing accurate information about activities happening in the centre.

Benefits: Competitive salary, comprehensive benefits package, and opportunities for career growth and development.