Store Manager
1 day ago
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Sales ManagementThe Store Manager is responsible for driving store sales, managing staff, and ensuring a positive customer experience. This role requires a dynamic and results-oriented individual with strong leadership, communication, and customer service skills.
- Sales Targets: Achieve and exceed sales targets for Postpaid, Prepaid, Devices, and Broadband services.
- Sales Data Analysis: Analyze sales data, identify trends, and develop strategies to improve store performance.
- KPI Monitoring: Monitor key performance indicators (KPIs) and take corrective actions as needed.
About Sales Management:
This is a critical function that drives the success of our stores. The ideal candidate will have a proven track record of meeting/exceeding sales targets and a passion for delivering exceptional customer experiences.
Customer Service
As a Store Manager, you will be accountable for ensuring excellent customer service is provided to all customers. This includes resolving customer inquiries and complaints effectively and efficiently, building and maintaining strong customer relationships, and managing customer feedback to implement improvements based on customer insights.
- Customer Satisfaction: Ensure that every customer leaves the store satisfied with their purchase or interaction.
- Problem-Solving: Resolve customer complaints and issues in a timely and professional manner.
Team Management
As a Store Manager, you will be responsible for recruiting, hiring, training, and developing a high-performing sales team. This includes conducting performance reviews, providing feedback, motivating and inspiring the team to achieve high performance, managing staff schedules, and ensuring adequate staffing levels.
- Team Development: Foster a culture of excellence and continuous improvement within the sales team.
- Staff Management: Manage staff schedules, ensure adequate staffing levels, and address any employee concerns or issues promptly and professionally.
Store Operations
You will be responsible for ensuring the store is well-maintained, clean, and organized. This includes managing inventory, ensuring adequate stock levels, implementing visual merchandising strategies to enhance the customer experience, and ensuring compliance with all company policies and procedures.
- Store Maintenance: Ensure the store is well-maintained, clean, and organized at all times.
- Inventory Management: Manage inventory and ensure adequate stock levels to meet customer demand.
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