Director of Service Delivery
4 days ago
We are seeking an experienced Service Business Leader to oversee the delivery of Field Services Work in Southeast Asia. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing high-performing teams.
Key Responsibilities:
- Achieve Financial Objectives: Manage a multi-million profit and loss statement to meet assigned financial goals.
- Regional Oversight: Oversee the delivery of Field Services Work in Southeast Asia, ensuring consistent, proactive and reactive responses to customer issues.
- Customer Commitment:
- Prompt Problem Resolution: Ensure timely resolution of customer problems throughout the area.
- Alliance Partnerships: Identify and collaborate with area alliance partners to fulfill customer commitments.
- Employee Development:
- Team Building: Foster teamwork and open communication.
- Skill Enhancement: Plan and implement development activities to enhance employee skills and knowledge.
- Performance Management: Establish performance goals, coach, and evaluate employee performance.
- Cross-Functional Collaboration:
- Sales Growth: Participate in bid reviews, customer presentations, and contract negotiations to drive sales growth.
- Maintenance Contracts: Manage service-level agreements, subcontracting, and exception conversions.
- Customer Satisfaction:
- Metric Achievement: Ensure all regional metrics are met for all customers.
- Enduring Relationships: Maintain strong relationships with customers to address service concerns and ensure satisfaction.
- Service Issues: Guide the sales organization on service-related matters.
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Service Delivery Manager
5 days ago
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Service Delivery Manager
1 week ago
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Services Delivery Leader
1 week ago
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IT Service Delivery Manager
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IT Service Delivery Manager
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Service Delivery Manager
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Service Delivery Director
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