Operations Management Specialist
1 day ago
Warehouse Operations Manager Job Description
This is a challenging and rewarding role that requires strong leadership, communication, and organizational skills. As a Warehouse Operations Manager at DHL Supply Chain, you will be responsible for leading day-to-day warehouse activities and ensuring the achievement of KPIs and SLAs.
Responsibilities
- Collaborate with the Customer Representative to ensure daily, weekly, and monthly KPIs and SLAs are met.
- Manage warehouse manpower, including shift rotations, to meet customer SLAs.
- Lead operational teams to consistently achieve KPIs and customer SLAs.
- Develop and implement efficient workflows for inbound, inventory, and outbound operations.
- Maintain 99% inventory accuracy through regular cycle counts.
- Ensure DIFOT and OTIF targets are met above customer expectations.
- Implement warehouse processes and policies to meet ISO, customer, and company standards.
- Manage team performance and provide regular reports reflecting KPI achievements.
Requirements
- 5+ years in 3PL warehouse operations and 3+ years in new warehouse setup and policy implementation.
- 3+ years in a managerial role overseeing 15+ employees.
- Strong experience in manpower planning, OMS systems, and advanced data reporting.
- Degree in Engineering, Logistics & Supply Chain, Business Management or related field.
- Excellent leadership, communication, and organizational skills.
- Strong ability to drive performance, process improvement, and compliance with standards.
Benefits of Working at DHL Supply Chain
We offer a range of benefits to our employees, including competitive salaries, comprehensive training programs, and opportunities for career advancement.
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