Operations Management Specialist

1 day ago


Shah Alam, Selangor, Malaysia DHL Supply Chain Full time

Warehouse Operations Manager Job Description

This is a challenging and rewarding role that requires strong leadership, communication, and organizational skills. As a Warehouse Operations Manager at DHL Supply Chain, you will be responsible for leading day-to-day warehouse activities and ensuring the achievement of KPIs and SLAs.

Responsibilities

  • Collaborate with the Customer Representative to ensure daily, weekly, and monthly KPIs and SLAs are met.
  • Manage warehouse manpower, including shift rotations, to meet customer SLAs.
  • Lead operational teams to consistently achieve KPIs and customer SLAs.
  • Develop and implement efficient workflows for inbound, inventory, and outbound operations.
  • Maintain 99% inventory accuracy through regular cycle counts.
  • Ensure DIFOT and OTIF targets are met above customer expectations.
  • Implement warehouse processes and policies to meet ISO, customer, and company standards.
  • Manage team performance and provide regular reports reflecting KPI achievements.

Requirements

  • 5+ years in 3PL warehouse operations and 3+ years in new warehouse setup and policy implementation.
  • 3+ years in a managerial role overseeing 15+ employees.
  • Strong experience in manpower planning, OMS systems, and advanced data reporting.
  • Degree in Engineering, Logistics & Supply Chain, Business Management or related field.
  • Excellent leadership, communication, and organizational skills.
  • Strong ability to drive performance, process improvement, and compliance with standards.

Benefits of Working at DHL Supply Chain

We offer a range of benefits to our employees, including competitive salaries, comprehensive training programs, and opportunities for career advancement.



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