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Customer Service Specialist
3 weeks ago
We are seeking a dedicated and customer-centric individual to join our team as a Customer Service Specialist at Muji Malaysia Sdn Bhd. In this role, you will deliver exceptional customer service, resolve issues promptly, and contribute to the success of our retail store.
About the Role:- Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist customers in finding products, making recommendations based on their needs and preferences.
- Process transactions accurately, handling cash and credit/debit card payments, and providing correct change.
- Contribute to achieving sales targets by promoting products and participating in promotional events.
- Maintain a clean and organized store environment, including shelves, displays, and the storeroom.
- Work collaboratively with colleagues to achieve sales goals and provide a positive shopping experience.
- Excellent communication skills in English & Bahasa Malaysia, enabling effective interaction with customers and colleagues.
- High school SPM or Diploma or equivalent qualification required, demonstrating a strong foundation in education and relevant skills.
- Previous experience as a Retail Assistant or similar role is preferred but not mandatory, highlighting adaptability and transferable skills.
- Fresh graduates are also welcomed, bringing new ideas and perspectives to our team.
- Familiarity with POS systems is an advantage, showcasing technical expertise and ability to learn quickly.
- Ability to work efficiently in a fast-paced environment, prioritizing tasks and managing time effectively.
- Flexibility to work on weekends or holidays if required, demonstrating flexibility and a willingness to adapt to changing circumstances.
- Competitive Salaries: We believe in compensating our employees fairly for their hard work and dedication, reflecting industry standards.
- Training & Development: Opportunities for employees to enhance their skills and knowledge, often through workshops, courses, or other development programs.
- Health & Wellness: We believe in taking care of our employees' physical and mental health, offering comprehensive health insurance and wellness programs.
- EPF SOCSO.
- Training provided.
