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IT Operations Manager
2 months ago
We are seeking an experienced IT Operations Manager to join our team at West Technology. As a key member of our IT department, you will be responsible for overseeing the daily operation of our IT function and providing leadership to our IT team of 4 people.
Key ResponsibilitiesSome of the key tasks you will be responsible for include:
- Developing and implementing IT processes to build structure and best practices in the IT department.
- Allocating IT resources and planning workloads to ensure that service levels are maintained.
- Providing technical expertise and operational guidance for complex issues and escalations with networks & infrastructure.
- Participating in the delivery of new projects such as ERP upgrades and new system rollouts.
- Developing and maintaining strong working relationships with external vendors.
We are looking for a 'hands on' IT professional who is looking for career advancement. You could come from an MSP background or have worked across various roles within a corporate business and are now ready to take the next step up to management.
Some of the key attributes we are looking for in your profile include:
- A degree or formal qualification in IT.
- ITIL Certification and the ability to work within the ITIL framework.
- Clear and concise communication skills- able to work with execs, entry-level employees as well as technical & non-technical stakeholders.
- Hands-on experience supporting network, infrastructure and applications for a 400+ user community across multiple sites.
- Prior experience with implementing processes and workflow standards.
- Proven ability to maintain high SLA scores, ideally within a ServiceNow environment.
- Leadership/supervision experience looking for career progression.
We offer a competitive salary of $140,000 + Super, as well as opportunities for leadership and career advancement. You will also have access to personalised training and development courses, and will be working in a highly visible role as 2IC to the National IT Manager. Our team culture is collaborative and friendly, and we offer WFH flexibility and a great location in South West Sydney with parking onsite.